Receptionist Live in available
Receptionist Live in available
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Job Description
Who are we
Coast & Country Hotel Collection is a family of 37 hotels in the UK operated by Bespoke Hotels the UKs largest independent hotel group.
Join our exceptional team
We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist
As a Receptionist you will be responsible for maximising room revenues in line with the Companys standards providing efficient and courteous service to ensure total guest satisfaction.
The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks. At least one years experience in a similar position is essential.
Key Responsibilities of the role:
- To be familiar with the days business including arrivals departures and special requests.
- Deal with guests promptly upon arrival and departure as per Company Standards for check in and out procedures.
- To have a good understanding of the guests requirements when they are checking in or out.
- To ensure all cash charge float and till procedures are carried out in accordance with company Policy.
- Demonstrates a working knowledge of all services and facilities of the hotel as well as local area. Therefore ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through upselling using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.
Requirements of the role:
- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system we use Opera.
What do we offer
- Competitive salary
- Excellent ongoing support training and development
- 28 days holiday including Bank Holidays per annum
- Instant access to Perkbox; giving you 24/7 access to more than 250 perks including free drinks cinema tickets shopping discounts online GP appointments fitness classes learning courses and much more
- Stakeholder Pension entitlement
- Discounted hotel room rates for you your friends and family across all UK Bespoke Hotels
- Food and Beverage discounts at all our hotels
- Ongoing incentives and rewards
- Opportunities to move between hotels and grow with the group
- Meals on duty
More about us:
Coast & Country Hotel Collection is unpretentious and welcoming our locations are by the sea in the heart of the country in pretty villages and in vibrant towns. The brand reflects the best of British fun interesting historic locations; simple comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.
Employment Type
Full-Time
