Academic and Student Success Advisor (117863)

The Center for Student Success is seeking an Academic and Student Success Advisor. As part of a broad initiative to support highly talented and motivated firstgeneration and/or limitedincome (FLI) students Johns Hopkins University has created a new Success Coaching Program in Academic Advising (SCAA). Staff in the program have a hybrid role of academic advising and success coaching. As academic advisors they assist students with course registration academic strategies selecting majors and minors and developing postgraduation plans. They troubleshoot academic problems monitor academic progress and academic standing and advise on policies and procedures. As Academic Advisor/Success Coaches (AA/SCs) they use an appreciative strengthsbased advising model to increase retention completion engagement satisfaction and social mobility among FLI students.

Academic Advisors/Success Coaches will report to the Associate Director(s) of the Success Coaching Program in Academic Advising. The program itself is a partnership among Homewood Student Affairs and the offices of academic advising in our two undergraduate schools on the Homewood Campus. In this final phase of the program buildout we intend to hire a few advisors/coaches simultaneously. Advisors/coaches will be embedded in either the Academic Advising office in the Krieger School of Arts & Sciences or the Academic Advising office in the Whiting School of Engineering.

Currently these positions have been and will continue to operate under hybrid work schedules mandated by their respective school policies. These policies are subject to change as the university continues to monitor the pandemics impact on studentfacing roles.

Specific Duties and Responsibilities

Academic Advising (40%)

• Help students navigate their academic experience by assisting with proactive academic planning creative problem solving and connection to academic resources.
• Assist undergraduates with course registration academic strategies selecting majors and minors and developing postgraduation plans.
• Conduct group advising sessions advising workshops and/or cosponsor events with faculty and other support offices.
• With the purpose of facilitating student success and retention track student progress by running reports analyzing student data and communicating with students regarding registration grades and graduation. Troubleshoot problems with registration and refer students to support services to facilitate success.
• Advise undergraduates on academic opportunities and requirements policies and procedures.
• Provide early interventions identifying and communicating with atrisk students identified by faculty in each academic term.
• Meet with academic probation students and reinstated suspension students to conduct a selfassessment and academic success plan.
• Monitor students academic progress to advise them of their academic standing. Communicate to students the process and deadlines for graduation processing.
• Create and maintain accurate academic records using degree audit software and SIS and document student meetings and notes in the student information database.

Success Coaching (40%)

• Support the success of firstgeneration and/or lowincome students by providing yearround proactive coaching and guidance throughout their undergraduate careers that address selfcare socioemotional wellbeing careerrelated issues including major choice internships fulltime employment graduate school opportunities and other postbaccalaureate positions.
• Proactively monitor student progress and performance analyze problem areas forecast solutions and conduct intervention strategies.
• Possesses currentstate knowledge of assigned students experiences through highcontact methods that mirror year in school and/or current students needs.
• Track advisees progress via the universitys comprehensive intervention system including tracking advisee use of academic support services.
• Make timely referrals for personal or academic issues as appropriate and engage in ongoing contact with faculty as needed.
• Operate for advisees as a steadfast hub for all relevant spokes (other student services) by working in a prompt and coordinated fashion with other staff (e.g. health/wellness residential life financial aid and career advisors preprofessional advising etc.) to support students facing personal or academic challenges.
• Serve as a constant and immediate source of support for advisees; be present as a highly visible extremely accessible resource for advisees. Be available for parent/family inquiries as appropriate.
• Assist advisees with establishing reviewing and revising academic and cocurricular goals.

Programming & Collaboration (20%)

• Collaborate with the FLI Network faculty campus partners and students to develop programs services or opportunities to support the success of FLI students.
• Work closely with key campus partners (Student Outreach Services Life Design Financial Aid Student Life Residential Life) to ensure that this role functions effectively in connecting advisees to campus resources.
• Participate in University and Homewood Student Affairs committees.
• Work with the Life Design Alumni Relations and other stakeholders to enhance student participation in highimpact learning experiences such as undergraduate research internships and service learning.
• Collaborate with students faculty and/or staff to develop and facilitate outofclassroom educational experiences that increase the capacity for critical thought about and understanding of issues of firstgeneration students and lowincome students.

Metrics and Accountability

• Student satisfaction.
• Accuracy of academic information delivery.
• Completes academic data tasks and analysis in an accurate and timely manner.
• Academic integrity and degree compliance.
• Currentstate knowledge of student experience and frequency of contact.
• Student learning outcomes: Retention & completion rates.
• Social mobility.
• Student engagement.

Special Knowledge Skills & Abilities

• Exceptional interpersonal oral public speaking writing and listening skills.
• Excellent ability to work collaboratively with students faculty members and staff at all levels.
• Proven ability to cultivate trust and credibility with colleagues and to build positive and effective relationships.
• Proven track record of establishing strategic relationships to strengthen program and service delivery.
• Experience in communications and utilizing social media is an asset.
• Demonstrated success working with individuals with varied backgrounds is preferred.
• Demonstrated success working with firstgeneration students or students from limitedincome families required.
• Demonstrated capacity to work effectively with persons from diverse backgrounds and to foster sensitivity to diversity and an inclusive campus and community culture.

• Passion for working with highly talented socially and culturally diverse student populations including firstgeneration and lowincome students.

• Knowledge of student development theory and intersectional identities.
• Ability to use appropriate judgment when dealing with sensitive issues.

• Extensive knowledge and experience managing holistic advising assessment academic and student affairs collaborations diversity identity and inclusion.

• Masters Degree in Student Affairs Higher Education Counseling or related fields including Social Science.

• Three years of relevant advising experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent to the extent permitted by the JHU equivalency formula.

Classified Title: Student Success Advisor
Job Posting Title (Working Title):Academic and Student Success Advisor
Role/Level/Range: ACRP/04/MD
Starting Salary Range: $55800 $97600 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: MonFri 8:30am5pm/ Some weekends and evening may be required
FLSA Status:Exempt
Location:Hybrid/Homewood Campus
Department name: Center for Student Success
Personnel area: University Student Services