Specialist, 211 (Part-Time)
Specialist, 211 (Part-Time)
Posted on :
05-05-2025
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1 Vacancy
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Job Description
SPECIALIST 211 (PARTTIME)
PURPOSE OF POSITION:To assist individuals seeking assistance in navigating available community resources including assessing their individual needs searching for services in the 211 community resource database conducting intakes as appropriate and providing appropriate referrals. Service is provided primarily by phone but may also be provided by text message live chat email or inperson.
CORE RESPONSABILITIES:
PURPOSE OF POSITION:To assist individuals seeking assistance in navigating available community resources including assessing their individual needs searching for services in the 211 community resource database conducting intakes as appropriate and providing appropriate referrals. Service is provided primarily by phone but may also be provided by text message live chat email or inperson.
CORE RESPONSABILITIES:
- Community Resource Navigation: Receives and responds to incoming 211 calls texts chats and emails from individuals families and community organizations seeking assistance to address a wide variety of needs. Assesses their individual needs provides appropriate referrals to available services through the 211 resource database and documents all demographic information unmet needs and referrals provided.
- Screening Intake and Follow Up: Conducts screenings for a variety of community initiatives (such as pregnancy health insurance cancer prevention financial empowerment) and promote preventive programs to help improve the individuals and familys health education income and overall wellbeing. Conducts intakes for specific programs as assigned. Conducts follow up with clients to see that needed services were received and to provide additional referrals. Conducts advocacy for individuals experiencing difficulties or lacking abilities to make effective contacts with agencies.
JOB EXPECTATIONS:10% Internal / 90% External Facing
QUALIFICATIONS:
- Knowledge of social services or significant classes in social work required.
- Ability to obtain the Community Resource Specialist credential from AIRS within 1214 months after eligibility requirements for the exam are met.
- Experience and interest in providing excellent customer service required.
- Ability to navigate between and utilize a variety of computer applications simultaneously.
- Flexible and adaptable to organization scheduling requirements. Work assignment will include weekdays weeknights weekends and holidays.
- Competent in MS Office products.
- Ability to work independently with minimum supervision and as part of a highperforming team.
- Commitment to excellence and passion for the mission of United Way of Summit and Medina.
COMPETENCIES:
- Initiative
- RelationshipOriented
- Teamwork and Collaboration
- MissionFocused
- Professionalism
- Change Management
- Performance Improvement
OTHER REQUIREMENTS:
- Position is primarily a normal office setting requiring long periods of sedentary work at a desk and computer.
- Ability to routinely travel throughout multifloor office utilizing stairs or elevator.
- Minimal lifting up to 10 pounds occasionally.
- Ability to pass preemployment testing including background check drug and alcohol screen.
- Must be willing to work nonstandard work schedule including nights weekends and other unusual hours on occasion.
- Bilingual or Multilingual preferred.
BENEFITS:
- Hybrid initially transitioning to fully remote upon supervisors determination of competency following the orientation and training period.
- Certified Recovery Friendly Workplace.
UWSM is committed to building and sustaining a workplace that represents our community in all its richness and us to make a difference!
To apply:Submit an updated resume by Friday May 16 2025 on our career page at you require alternative methods of application or screening please reach out to United Way of Summit & Medina direct by emailing or calling our main line:.
To apply:Submit an updated resume by Friday May 16 2025 on our career page at you require alternative methods of application or screening please reach out to United Way of Summit & Medina direct by emailing or calling our main line:.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
Key Skills
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