HDDC Front Office Supervisor - San Diego
HDDC Front Office Supervisor - San Diego
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Job Description
With a career at The Home Depot you can be yourself and also be part of something bigger.
Position Purpose:The Front Office Supervisor will supervise The Home Depot Design Centers Design Consultants Customer Service Qualifiers Store Marketing Reps and Reception associates. They will be responsible for ensuring the first point of contact for customers meets the highest levels of customer satisfaction and expectations. They will also be responsible for driving sales and leading profitable operations by leading coaching and mentoring their team of personnel. The Front Office Supervisor is accountable for ensuring their team properly qualifies customers prior to their scheduled appointments are greeted warmly by reception and then smoothly transition initial appointments to one of their Design Consultants. The Front Office Supervisor will ensure that all front office duties are conducted smoothly including incoming phone calls scheduling greeting basic inquiries etc. They will also make sure that walkin clients are prequalified properly. The Front Office Supervisor will also assist with highlevel issues related to customer order fulfillment. They will also make recommendations concerning their direct and indirect reports. This may include recruitment selection performance appraisal and professional development.
Key Responsibilities:
- 50% Sales:
- Suggests related items/services that might complement clients purchase
- Proactively identifies and resolves issues that may impair the teams ability to meet customer needs
- Monitors sales reports and supervises associates on making the appropriate behavioral changes to positively impact sales
- Provide onsite leadership for project as needed
- Educates clients during the selling process (e.g. answers questions elaborates on features benefits costs)
- Teaches and encourages best practices with his or her directs and the department as a whole
- Makes recommendations to upper management to improve salesrelated strategy
- 40% Customer Service:
- Conducts weekly standup meetings to discuss sales updates
- Reviews and provides constructive feedback on Qualifying and Store marketing processes
- Inspires his or her team to have a high level of engagement and performance
- May need to Open and/or Close the facility as acting MOD
- Properly onboards new associates
- Encourages team members to continuously develop their personal and professional skills in their area of expertise
- Supervises a team of Sales Associates through handson leadership
- May act as Key Carrying Manager on Duty (MOD)
- 10% SelfDevelopment:
- Proactively seeks knowledge on all products and services
- Routinely develops skills in related areas of expertise
Direct Manager/Direct Reports:
- This position reports to the Operations Manager.
- This position has up to 12 direct reports.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- 1 years of office management experience
- Ability to work in a fastpaced environment
- Ability to work independently and with a team
- Working knowledge of Microsoft Office Suite
- Excellent written and verbal communication skills
Minimum Education:
- The knowledge skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 0
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Customer Focus: Keeps the customer as the focal point of activity. Gets the basics right; delivers the daytoday performance that clients require. Is polite and friendly in customer engagements to drive satisfaction
- Drives Results: Delivers on commitments and expectations
- Communicates Effectively: Communicates clearly with teammates and supervisors in both verbal and written communications. Uses active listening in understanding message content and point of view
- Collaborates: Contributes to the groups efforts and steps forward to help as needed. Seeks input from others
For California Colorado Connecticut Rhode Island Nevada New York City Ithaca (NY) Westchester County (NY) and Washington residents:
Required Experience:
Manager
Employment Type
Full-Time
