Implementation Manager
Implementation Manager
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Job Description
TransPerfect Is More Than Just a Job
Our greatest asset is our people and nothing is more important to us than ensuring that everyone knows that. Each of our 100 offices has its own individual identity and each also has its own unique rewards.
Who We Are:
TransPerfect is the worlds largest provider of language services and technology solutions for global business. With offices in over 100 cities on six continents TransPerfect offers a full range of services in 170 languages to clients worldwide. More than 5000 global organizations employ TransPerfects GlobalLink technology to simplify management of multilingual content. TransPerfect has global headquarters in New York with regional headquarters in London and Hong Kong.
Product Summary:
GlobalLink Web technology completely changes the traditional model for launching multilingual websites. With GlobalLink Web it is no longer necessary to supply a website translation vendor with source files provide access to your internal systems or manage multiple versions of a web site. GlobalLink Web handles the entire web localization process with minimal project management and technical dependencies on the client side.
- For more information on the GlobalLink Web product go here: You Will Be Doing:
As a result of continued demand for our products and services we are looking to for an Implementation Manager to join our global team and work on our GlobalLink Web product that has been experiencing explosive growth. The product is a specialized website application that offers our clients the ability to support translated versions of their site in multiple languages.
- Act as client advocate throughout the execution of the project
- Manage onboarding and scoping of client requirements at project launch
- Educate client on technical requirements and features partnering to deliver optimal solution
- Develop implementation schedules in collaboration with client and internal production teams
- Build and document all client management processes
- Build and strengthen client relationships to achieve longterm partnerships
- Identify new business opportunities by having a deep understanding of clients needs and strategy
- Work closely with sales to and mantain KPIs and business growth plans for accounts on your portfolio
- Forecast client budgets to cover ongoing website updates and new initiatives
- Generate accurate cost estimates and handle client invoicing
- Ensure smooth maintenance of language websites and ongoing client satisfaction
Who We Are Looking For:
- BS/BA required or equivalent work experience
- 2 years minimum experience in Account Program Customer Success management roles in a web agency software or localization company
- Proven experience managing multifaceted projects from inception to launch
- Fluency in English a must along with excellent verbal communications skills
- Must possess a sense of urgency and the ability to work under pressure
- Demonstrate a high degree of attention to detail and ownership
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
Desired Skills:
- Foreign language and localization experience a definite plus
Where Your Career Is Going:
At TransPerfect there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly. If youre ready to join a growing company and jumpstart your career we want to hear from you! All departments offer career growth and development that can combine your skills interest and experience. We encourage our employees to have a continuous dialogue with management about growth oppportuinties throughout your tenure with the company.
End your job search and find your career at TransPerfect #careersNOTjobs.
Why TransPerfect:
For more than 25 years we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed but also encouraged. In this fastpaced environment employees are intellectually stimulated so they can grow alongside the organization. From Intern to President we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.
We also offer a comprehensive benefits package including medical dental and vision insurance 401k matching membership to childcare providers and other TransPerks. You even get your birthday off because lets face it were stoked that you were born.
TransPerfect provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law
is a world leader in website localization software localization GMS (Globalization Management System) software products and enterpriselevel professional translation services. Our translation solutions allow a diverse array of clients to deliver local language products services applications training and content in a culturally appropriate manner.
We were founded on the principle that great service is and always will be a key differentiator in the localization industry. Our dedication to client satisfaction is what we consider to be our most valuable asset. From President to Project Manager we believe that making our clients lives easier and delivering language services that exceed expectations allows us to develop and maintain strong client relationships and hence to grow our business. Please visit us at
For more information on the TransPerfect Family of Companies please visit our website at .
Required Experience:
Manager
Employment Type
Full-Time
