Manager, Program Management, Customer Engagement - BRP
Manager, Program Management, Customer Engagement - BRP
Posted on :
05-05-2025
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1 Vacancy
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Job Description
Our mission in Amazons Buyer Risk Prevention department is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the illintentioned. Through technology and resources we manage risk across multiple geographies and markets that have their own diverse set of buyers. We focus on customers and scale through innovation. The team safeguards the order pipelines by monitoring tracking and managing risk to ensure long term customer satisfaction.
Summary of Responsibilities:
Do you dig digital data and conduct complex investigations to identify bad actors behind their keyboards You will be an integral member of a team of Program Managers Analysts and specialists conducting complex investigations of fraud activity. You will help drive related initiatives targeting new and emerging fraud threats to Amazon and resolve customer problems. You will leverage your analytical and data skills to deep dive on a myriad of fraud activity to help drive investigative strategies. You will be at the forefront of keeping abreast of trends and fraud issues impacting the buyers.
Incharge of managing team of Program Managers at one site. This team will be handling Executive escalations across buyer functions and provide insights into opportunities to improve processes and policies across multiple sites. As a people manager the job duties will include providing leadership and administrative support to the team focusing on people development minimizing the impact of bad debt and meeting decision quality targets. In addition to being responsible for achieving and exceeding teams defined metrics through rigorous performance management the incumbent will be expected to participate in strategic planning and project road mapping activities of the team.
The key to success in this role is the ability to understand vision of Buyer Fraud and make independent decisions with sound judgment to attain that vision.
The successful candidate will be required to mentor the team worldwide.
3 years of team management experience
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of delivering cross functional projects experience
Experience defining program requirements and using data and metrics to determine improvements
Knowledge of Microsoft Excel (macros pivots lookups) at an advanced level
Experience implementing repeatable processes and driving automation or standardization
Experience in data mining data management reporting and SQL queries
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $74800/year in our lowest geographic market up to $163100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Summary of Responsibilities:
Do you dig digital data and conduct complex investigations to identify bad actors behind their keyboards You will be an integral member of a team of Program Managers Analysts and specialists conducting complex investigations of fraud activity. You will help drive related initiatives targeting new and emerging fraud threats to Amazon and resolve customer problems. You will leverage your analytical and data skills to deep dive on a myriad of fraud activity to help drive investigative strategies. You will be at the forefront of keeping abreast of trends and fraud issues impacting the buyers.
Incharge of managing team of Program Managers at one site. This team will be handling Executive escalations across buyer functions and provide insights into opportunities to improve processes and policies across multiple sites. As a people manager the job duties will include providing leadership and administrative support to the team focusing on people development minimizing the impact of bad debt and meeting decision quality targets. In addition to being responsible for achieving and exceeding teams defined metrics through rigorous performance management the incumbent will be expected to participate in strategic planning and project road mapping activities of the team.
The key to success in this role is the ability to understand vision of Buyer Fraud and make independent decisions with sound judgment to attain that vision.
The successful candidate will be required to mentor the team worldwide.
3 years of team management experience
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of delivering cross functional projects experience
Experience defining program requirements and using data and metrics to determine improvements
Knowledge of Microsoft Excel (macros pivots lookups) at an advanced level
Experience implementing repeatable processes and driving automation or standardization
Experience in data mining data management reporting and SQL queries
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $74800/year in our lowest geographic market up to $163100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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