Assistant Clinical Services Manager

Type of Position:

Job Type:

Institution Name:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical Dental and Vision plans available for qualifying staff and family
• Holiday Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Departments Website:

Summary of Job Duties:

Qualifications:

Minimum Qualifications:

• Diploma of Nursing Associate Degree in Nursing or Bachelor of Science in Nursing (BSN)
• Minimum 3 years of clinical nursing experience; 1 year demonstrated leadership (formal/informal)
• Specialty certification achieved within 2 years of hire. Current Registered Nurse License in the State of Arkansas. Current BLS certification or must obtain within the first 30 days of employment.

Preferred Qualifications:

• Three or more years of clinical experience in the field of Oncology with experience in supervisory capacity.

Additional Information:

Additional Information:

All UAMS employees will treat others with Dignity and Respect. We communicate and share complete and unbiased information assuring our colleagues receive timely complete and accurate information in order make informed decisions. We participate in institutional initiatives and encourage the participation of others. We collaborate in policy and program development implementation and evaluation using best practices in delivering quality service. All duties will be performed in accordance with the UAMS Core Concepts of Patient and Family Centered Care set forth by UAMS. These core concepts allow for an approach to health care that shapes policies programs facility design and staff daytoday interactions. It leads to better health outcomes and wiser allocation of resources and greater patient and family satisfaction. The core concepts of patient and family centered care consist of Dignity & Respect Information Sharing Participation and Collaboration.

Performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

Circle of ExcellenceWe Create Comfort Hope and Healing for our Patients and Families. The Circle of Excellence consists of behavior and service standards which demonstrate the culture and policies and procedures of UAMS and the Clinical Programs Division. The service standards are: Safety 20% Respect 20% Excellence 20% Image 20% and Efficiency 20%. The behavior standards consist of: our environment attitude ethics communication teamwork appearance and quality. These are all attributes which are essential in providing the patient care and support in achieving the overall mission of the organization. A full description of COE can be found at (click here for review).

This is only a summary of the typical functions of the job not an exhaustive or comprehensive list of all possible position responsibilities tasks and duties.

Managerial/Leadership Under the direction of the Clinical Services Manager (CSM) the Assistant CSM models integrity and ethical practice. Instrumental in cultivating a positive team approach. Inspires a shared strategic vision and purpose. Manages service specific nursing staff on a daily basis including scheduling duty assignments disciplinary actions and ongoing and annual evaluations. Is responsible for maintaining productivity standards and managing within defined budget. Maintains good human relations by interacting appropriately and professionally during conflict or stressful situations in a manner that facilitates constructive resolutions. Participates in selection interviewing hiring and orientation of new nursing staff (licensed and unlicensed). Ensures that staff understand hospital wide policies and procedures safety and disaster plans and respond to them appropriately. Serves as a mentor and encourages individual growth for all direct reports. Coaches staff and holds them accountable to effective prioritization of duties management of time critical decisionmaking scope of practice role fulfillment and appropriate documentation. Maintains uptodate knowledge of front line processes. Is operationally responsible and must be accessible for 24x7 services by the team they supervise. The ACSM actively partners with physicians to ensure effective onboarding of new providers achievement of quality and productivity metrics as defined by patient care services and specific specialty service line. Integral player in value analysis efforts and accountable for equipment/supply/resource stewardship for their service.

Staff Schedules: The ACSM will have access and a working knowledge of the scheduling system and will review schedules and provide operation oversight for staffing coverage routinely.

Employee Performance Improvement/Disciplinary Actions: ACSMs are responsible for managing personnel/performance issues for those they supervise. Disciplinary actions should be initiated and carried out by the ACSM with active involvement of Human Resources and support and oversight of the CSM.

Employee Development and Appraisals: ACSMs will be responsible to complete annual performance evaluations for their direct reports as identified by the CSM. These must be completed within 60 days of their due date. The ACSM encourages/supports professional development clinical ladder advancement specialty certification professional organization membership and achievement of employees professional goals.

Hiring Process: The CSM will be responsible for managing the hiring process. ACSM will be involved in interviewing and candidate selection of new employees.

Clinical Practice and Policy Adherence: ACSMs will serve as a content expert for clinical practice and superuser for EHR supply and equipment needs in their service. . ACSMs will hold staff accountable to polices outlined at the departmental and institutional levels as well as nursing practice mandated by the Arkansas State Board of Nursing.

Regulatory Compliance: ACSMs will ensure their clinical environments meet regulatory standards by conducting environmental rounds to ensure compliance by organizational standards. In addition regular observation of staff adherence to regulatory requirements is expected and achieved through audit processes.

Audits and Observations: ACSMs will conduct quality/competency/performance audits as directed by CSM. Incident Report submissions should be reviewed and addressed by ACSM CSM and APPreview to be delegated by CSM.

Quality Safety Productivity and Efficiency: ACSMs will be accountable for quality safety and productivity metrics for their specialty service.

Value Analysis: ACSMs will actively participate in product review approval and integration into clinical practice through participation in unit specific VAT Committee.
Process Improvement: Leads process improvement initiatives and problem solving for their specialty.. Participates in benchmarking to ensure that the assigned staff meet departmental goals. Creates and monitors work productivity throughout assigned areas. Seeks ways to improve efficiency in productivity and work processes. Ensures patient care and safety is priority.

Other duties may be assigned to this position.

Customer Service: Interacts with various departments as well as external vendors in a professional and collegial manner. Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary. Demonstrates positive working relationships with coworkers management team and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assist internal and external stakeholders as needed with exceptional customer service.

Machines or equipment used regularly in your work. Give percent of time spent in operation of each.
List machines or equipment used regularly by the person in this position and the percent of time they use the equipment.

100%Medical Equipment
60% Computer
20% Telephone
20% Printer/Copier/Scanner

Salary Information:

Required Documents to Apply:

Special Instructions to Applicants:

This position is subject to preemployment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential nondiscriminatory manner consistent with state and federal law.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible: