Telephone Operator
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Job Description
As a Royal Services Agent at Fairmont Doha you are the heart of the guest communication experience. Responsible for handling all internal and external calls with warmth professionalism and efficiency you will be the voice of the hotel ensuring seamless communication between guests and all hotel departments. Your role also includes responding to guest requests coordinating service delivery and ensuring timely followups in line with Fairmonts luxury service standards.
Key Responsibilities:
Answer all incoming calls promptly courteously and professionally using the hotels established telephone etiquette.
Handle guest requests and inquiries ensuring accurate logging and followup via appropriate platforms (e.g. Royal Service Manager system).
Monitor all guest requests to ensure timely and efficient service delivery liaising with relevant departments when necessary.
Act as a central point of communication for emergencies coordinating and dispatching assistance as per hotel safety protocols.
Manage wakeup call requests and ensure accuracy and punctuality.
Log guest preferences service interactions and incidents in the appropriate systems (e.g. Opera PMS Royal Service Manager).
Maintain confidentiality of guest information and hotel data at all times.
Support inroom dining orders and other guestfacing service coordination as needed.
Ensure guest satisfaction through proactive communication and ownership of the guest experience.
Qualifications :
Qualifications:
Previous experience in a Front Office Royal Services or Call Center role in a luxury hotel is an asset.
Excellent communication skills in English; additional languages (especially Arabic French or Russian) are an advantage.
Strong computer literacy and familiarity with Opera PMS and Royal Service Manager (or similar systems).
Polished telephone etiquette and a calm courteous demeanor under pressure.
Passion for delivering exceptional guest service and exceeding expectations.
Ability to multitask prioritize and remain composed in a fastpaced environment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
