Floor Manager
Floor Manager
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Job Description
EOE/AA/Disabled/Veterans
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!
Our new restaurant launched in June 2023 is the heart of the hotel eating and drinking experience.
Buzzy and fast paced from morning to late with friendly and informal service in a landmark address.
Located on the ground floor we offer a fine casual all day destination with outdoor seating overlooking Hyde Park.
We serve a breakfast buffet with live cooking stations and an allday a la carte menu along with a signature afternoon tea. Our modern British approach combined with traditional and international flavours creates a simple menu perfect for an everyday treat casual lunch business meeting or celebratory dinner.
Salary: 28000 per year plus service charge
BENEFITS
28 days paid holiday increasing with service
Exclusive highstreet discounts through Perks at Work portal
Industryleading Team Member discounts on hotel stays for you your family and friends
Access to leadership and development programmes through Hilton University
Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
Reward programmes incentives and team member recognition as well as long service awards
50% off in Hilton restaurants and bars (subject to individual outlets)
Refer a Friend Scheme
Uniforms provided and laundered complimentary
Free meals on shift
JOB OVERVIEW
The Restaurant Floor Manager works closely with the Restaurant Management and supports with the commercial performance management and reputation of the Restaurant.
Do you know what it takes to inspire your team to deliver exceptional guest experiences every time
As a leader are you supportive and inclusive
Do you thrive in a fastpaced environment
If so this Restaurant Floor Manager role is made for you!
KEY RESPONSIBILITIES
As Restaurant Floor Manager you will:
1. Commercial Performance
Support to achieve the restaurants targets considering driving the average check value team incentives as well as team member and guest experience.
Understand business results including sales costs covers guest satisfaction and support with actions to improve performance.
Optimise covers using good diary management.
2. Excellent Food & Beverage
Deliver highquality food and drink to satisfy guest needs and social media feeds!
Champion Hiltons sustainability goals through teaching and monitoring proper waste management and minimizing wastage and singleuse items.
3. Exceptional Guest Experiences
Lead your shift to deliver exceptional guest experiences making sure the team provides authentic personalised service and indepth product knowledge.
Develop great customer relationships recognizing repeat guests preferences and celebrations to improve loyalty.
Review and act on customer feedback taking quick action to improve service and resolve complaints.
Enhance the restaurants image through online reputation management driving positive reviews on key platforms (e.g. TripAdvisor Google Reviews).
Make sure that food allergies and dietary requirements are treated with absolute seriousness at all times.
4. Great Working Environment
Support to develop and inspire the restaurant team creating an inclusive environment where all Team Members can thrive and achieve their professional goals.
Practice great people management focusing on training and recognition.
Plan daily shift duties efficiently based on forecasted business volumes to adhere to working hours and to minimize overtime.
Communicate well and often building good relationships with your team and key stakeholders.
5. DayToDay Essentials
Make sure restaurant operations strictly comply with all regulations (including health safety and hygiene food safety certification licensing) and that potentially hazardous situations are identified reported and corrected.
Ensure all restaurant opening and closing procedures are carried out correctly including financial reports and reconciliations.
Maintain operational effectiveness using efficient steps of service and layout to reduce cycle times.
Manage restaurant inventory stock control and purchasing following hotel guidelines.
WHO ARE WE LOOKING FOR
Were looking for an inspirational leader who is passionate about food and beverage with at least two years experience in a similar role. London experience within a hotel and highstreet restaurant environment would be an advantage.
EVERY JOB MAKES THE STAY.
Find out more about all our brands and hotels Hilton Brands Global Hospitality Company
Required Experience:
Manager
Employment Type
Full-Time
