Director, Client Services
Director, Client Services
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Job Description
Welcome to Ovation Healthcare!
At Ovation Healthcare weve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support guidance and techenabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcares vision is to be a dynamic integrated professional services company delivering innovative and executable solutions through experience and thought leadership while valuing trust respect and customer focused behavior.
Were looking for talented motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcares corporate headquarters is located in Brentwood TN. For more information visit .
Summary:
We are looking for a proactive and relationshipdriven Director Client Services to join our Revenue Cycle Management team. In this role you will serve as the primary point of contact for our healthcare clients ensuring smooth operations performance excellence and longterm satisfaction with our RCM services. Youll work closely with internal teamsincluding billing coding analytics and complianceto deliver results that meet and exceed client expectations. This is a strategic handson role for someone who understands the ins and outs of revenue cycle workflows and thrives in a clientfacing environment.
Duties and Responsibilities:
Serve as the main liaison between RCM operations teams and assigned healthcare clients.
Develop a deep understanding of each clients unique workflows goals and pain points.
Monitor and report on RCM performance metrics (e.g. collections days in A/R denial rates) for each client account.
Lead regular client meetings to review KPIs resolve issues and identify improvement opportunities.
Coordinate with internal departments to ensure service delivery aligns with client expectations and contractual terms.
Identify and escalate risks or performance issues in a timely solutionsoriented manner.
Support the onboarding process for new clients including workflow documentation training coordination and system setup.
Partner with clients to drive optimization initiatives that improve revenue outcomes and operational efficiency.
Maintain accurate records of communications escalations and key performance insights.
Knowledge Skills and Abilities:
Experience managing multiple client accounts in a fastpaced environment.
A consultative mindset with the ability to build trusted relationships and drive value.
Comfortable navigating complex client needs and managing competing priorities.
Passionate about improving healthcare revenue outcomes and client success.
Strong understanding of RCM processes including billing coding claims management denials and collections.
Exceptional interpersonal verbal and written communication skills.
Ability to analyze and interpret RCM data turning insights into actionable recommendations.
Strong organizational skills and attention to detail.
Work Experience Education and Certifications:
Bachelors degree in Healthcare Administration Business or related field. Equivalent experience may be considered.
25 years of experience in an account management client services or revenue cycle role (provider or vendor side).
Proficiency with RCM platforms (e.g. Epic Athenahealth NextGen) and analytics tools.
Working Conditions Physical Requirements and Travel Requirements:
100% Remote.
Travel up to 10% as needed.
Required Experience:
Director
Employment Type
Full-Time
