Amazon Tour Leader , Amazon Tours

Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90minute inperson tours of our stateoftheart Robotics Fulfillment Centers. As a Tour Leader you will play a crucial role in showcasing Amazons technology innovative processes and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazons rich history our commitment to being Earths Best Employer and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology sustainability and creating exceptional customer experiences.

Some occasional travel required.


Key job responsibilities
1. Conduct multiple 90minute tours per day providing an engaging and informative experience for visitors.
2. Set a highbar as an indirect regional leader of Tour Leaders in other Amazon Operations sites. You are seen as a mentor to your peers and provide support as needed.
3. Responsible for managing Zendesk ques by responding and problemsolving customer inquiries
4. Develop a deep understanding of Amazons fulfillment processes robotics technology and company history.
5. Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
6. Highlight Amazons commitment to employee development safety and wellbeing.
7. Educate visitors about Amazons sustainability initiatives and the Climate Pledge.
8. Ensure tour groups adhere to all safety protocols and facility regulations.
9. Respond to questions from tour participants accurately and professionally.
10. Lead and support high level/VIP tours that require additional planning and coordination
11. Collaborate and Earn Trust with fulfillment center teams to stay updated on the latest developments and processes and gain support with site stakeholders.
12. Maintain and update tour content to reflect new technologies and company initiatives.
13. Collect and report feedback from tour participants to improve the overall experience.


A day in the life
As a Tour Guide at an Amazon Robotics Fulfillment Center your day will be dynamic and engaging. Youll start by reviewing the days tour schedule and preparing any necessary materials. Before each tour youll greet visitors provide safety briefings and distribute required protective equipment. During the tours youll guide groups through various sections of the fulfillment center explaining the intricate dance between human associates and robotic systems. Youll showcase how customer orders are processed picked packed and shipped with incredible efficiency. Throughout the tour youll weave in stories about Amazons history our commitment to employee growth and our sustainability efforts. Between tours youll have time to refresh your knowledge update tour content and collaborate with colleagues on our global team. You may also participate in training sessions to enhance your skills and stay current on Amazons latest innovations.

About the team
Youll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazons innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center including operations robotics human resources and sustainability teams. Were a collaborative group that values creativity continuous learning and the ability to inspire others. As part of this team youll have the opportunity to contribute to the development of tour content and help shape the publics perception of Amazons fulfillment operations. This role offers an exciting opportunity to be at the forefront of Amazons technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazons story and inspiring the next generation of innovators!

1 years of recent professional communications or PR experience
Bachelors degree in communications PR or a related field
Speak write and read fluently in English and Polish
Strong written and oral communication skills

Proficient in Microsoft Office including Word & Excel
High level of professionalism
An entrepreneurial spirit including the ability to work independently and autonomously
Experience in Fulfillment Operations
Customer Service (Zendesk) Experience
Procurement Experience
Experience working with global teams
Public Speaking or Media Experience


Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

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