Italian Service Desk Technician
Italian Service Desk Technician
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Job Description
Job Title: Italian Service Desk Technician
Location: Lisbon Portugal Hybrid Remote & Onsite Options Available
Department: IT Support / Service Desk
Employment Type: FullTime
About the Role:
We are seeking a skilled Italianspeaking Service Desk Technician to join our IT support team in Lisbon. In this role you will provide technical support to Italianspeaking users assisting with troubleshooting and resolving ITrelated issues. The position offers flexibility with hybrid remote or onsite work options allowing you to choose the work setup that best suits you.
Key Responsibilities:
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Provide firstline technical support to Italianspeaking users via phone email and live chat.
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Diagnose and resolve a variety of hardware software and networkrelated issues.
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Provide stepbystep guidance to users ensuring that technical issues are resolved quickly and effectively.
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Accurately log and track incidents and service requests in the ticketing system (e.g. ServiceNow Jira).
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Escalate more complex issues to higherlevel technical teams and follow up until resolution.
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Monitor service desk performance and ensure that all service requests meet agreedupon service level agreements (SLAs).
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Assist with onboarding new users by setting up hardware software and systems as required.
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Maintain documentation on common technical issues and troubleshooting steps.
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Work collaboratively with other IT teams to address recurring issues and improve internal processes.
Requirements:
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Fluent in Italian (native or nearnative level) and proficient in English (spoken and written).
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Proven experience in IT support service desk or help desk roles.
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Strong troubleshooting skills with experience in supporting various operating systems (Windows macOS Linux) and common office software.
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Familiarity with networking concepts such as VPNs WiFi and Active Directory.
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Ability to clearly explain technical problems and solutions to nontechnical users.
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Excellent organizational and timemanagement skills with the ability to handle multiple tasks and prioritize effectively.
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Comfortable using service desk platforms (e.g. ServiceNow Jira Zendesk).
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Authorized to work in Portugal.
Preferred Qualifications:
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IT certifications such as CompTIA A ITIL or Microsoft Certified Professional are a plus.
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Experience with remote desktop troubleshooting and support.
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Knowledge of cloud environments SaaS platforms and security tools.
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Additional language skills (e.g. Spanish Portuguese) are a plus.
What We Offer:
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Competitive salary with performancebased incentives.
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Flexible working setup: Hybrid remote or onsite in Lisbon.
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Comprehensive training and professional development opportunities.
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A supportive dynamic and multicultural work environment.
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Career progression and growth within the IT department.
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Health and wellness benefits promoting a healthy worklife balance.
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Relocation assistance (if applicable).
Employment Type
Full Time
