French Customer Solutions Expert
French Customer Solutions Expert
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Job Description
Job Title: French Customer Solutions Expert
Location: Barcelona Spain Hybrid Remote & Onsite Options Available
Department: Customer Solutions / Customer Support
Employment Type: FullTime
About the Role:
We are seeking an experienced Frenchspeaking Customer Solutions Expert to join our team in Barcelona. In this role you will play a key part in delivering exceptional customer service by providing expert solutions to our Frenchspeaking clients. You will assist in resolving complex issues guiding clients through troubleshooting processes and ensuring an outstanding experience. This role offers flexibility to work both onsite in Barcelona or remotely in a hybrid work model.
Key Responsibilities:
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Provide expertlevel support to Frenchspeaking customers via phone email and live chat.
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Troubleshoot and resolve technical and servicerelated issues ensuring swift and effective solutions.
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Guide customers through product/service setup usage and problem resolution.
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Deliver clear concise and empathetic communication ensuring a positive customer experience.
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Identify opportunities to improve customer experience and share feedback with the product and service teams.
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Work collaboratively with crossfunctional teams (product technical support sales) to deliver tailored solutions.
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Track and document all customer interactions accurately in the companys CRM system.
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Manage highpriority cases and ensure timely followups until resolution.
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Monitor customer satisfaction levels and take proactive actions to address potential concerns.
Requirements:
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Fluent in French (native or nearnative level) and proficient in English (spoken and written).
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Proven experience in customer support or solutionsbased roles ideally in a technical or productdriven environment.
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Strong troubleshooting and problemsolving skills.
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Ability to explain complex concepts in a clear and simple manner.
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Excellent communication skills and a customerfirst mindset.
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Selfdriven with the ability to work independently and as part of a team.
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Comfortable using customer service software CRM systems and remote troubleshooting tools.
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Authorized to work in Spain.
Preferred Qualifications:
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Experience with SaaS tech support or service industries.
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Familiarity with customer service tools like Zendesk Freshdesk or Salesforce.
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Additional language skills (e.g. Spanish Italian) are a plus.
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A technical background or certifications (e.g. ITIL CompTIA) is an advantage.
What We Offer:
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Competitive salary and performancebased incentives.
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Flexible working environment: onsite in Barcelona or hybrid remote setup.
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Comprehensive onboarding training and ongoing professional development.
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Career growth opportunities in a fastgrowing international company.
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A collaborative multicultural team environment.
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Relocation support if you are moving to Barcelona (if applicable).
Employment Type
Full Time
