LXD Manager, Trustworthy Shopping Experience (TSE)

Would you like to join a dynamic Amazon team that is focused on designing and developing global training that meets business needs The TSE Learning Experience Design team owns the creation of targeted learning solutions (eLearning VILT and other modalities) that enable investigators to resolve customer issues and investigate potential fraud and abuse. We are currently looking for a strong manager to lead our IN team to develop global training content to support investigator performance.

The successful candidate will manage a team of learning experience designers. This includes regular meetings with direct reports the global team and business stakeholders. It also includes resource planning and allocation delivering programmatic goals and managing the teams performance. The candidate will also be expected to drive content related programs from conception to delivery working in collaboration with global stakeholders.

This role requires an individual with excellent instructional design people management and project management skills. The candidate must be a selfstarter with strong attention to detail capable of diving deep and able to work in a fastpaced and dynamic environment. Great interpersonal skills strong verbal and written communication time management and the ability to deal with ambiguity are required.

Demonstrated affinity for technology and a background in training instructional design technical writing editing and information design would be a plus. A passion for communicating effectively is essential to the role.

Key job responsibilities
Partner with multidisciplinary teams including Operations and Program teams to meet business goals.
Define the LXD projects roadmap and iterate on recurring basis to align with program needs.
Identify the risks and eliminate blockers for team by working with stakeholders.
Balance workload and priorities to meet shortterm targets and team goals. Make tradeoffs: time vs. quality vs. resources.
Manage a team of LXDs to meet SLAs and deliver results. Hire manage performance coach and promote ICs.
Audit team deliverables and coach the team to uphold the training content quality to meet global LXD standards.
Evaluate the launched projects for learning experience knowledge and performance outcomes to drive continuous improvement in instructional soundness of the training content.


A day in the life
Partner with multidisciplinary teams including Operations and Program teams to meet business goals.
Define the LXD projects roadmap and iterate on recurring basis to align with program needs.
Identify the risks and eliminate blockers for team by working with stakeholders.
Balance workload and priorities to meet shortterm targets and team goals. Make tradeoffs: time vs. quality vs. resources.
Manage a team of LXDs to meet SLAs and deliver results. Hire manage performance coach and promote ICs.
Audit team deliverables and coach the team to uphold the training content quality to meet global LXD standards.
Evaluate the launched projects for learning experience knowledge and performance outcomes to drive continuous improvement in instructional soundness of the training content.

About the team
Learning Solution Team Tenets

1. Create impactful datadriven learning.
We collaborate with stakeholders with a consultative approach working backwards from the business problem to determine the best approach to achieve the desired business outcomes using metrics feedback and data analytics to measure performance improvements.

2. Prioritize effectiveness over design style and speed.

3. Be learnerobsessed.

4. Create elevated learning experiences.

5. Make learning scalable and sustainable.


3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of delivering cross functional projects experience
Experience defining program requirements and using data and metrics to determine improvements
Experience managing teams
5 years of experience in Instructional Design working on design and development of performance focused training projects.
3 years of experience in reviewing and auditing training content for instructional soundness.

Experience implementing repeatable processes and driving automation or standardization
Knowledge of Microsoft Excel (macros pivots lookups) at an advanced level

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