Sales Operations Analyst, Custom-Pak® (Bilingual)
Sales Operations Analyst, Custom-Pak® (Bilingual)
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Salary Not Disclosed
1 Vacancy
Job Description
At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers.
We foster an inclusive culture and are looking for diverse talented people to join Alcon. As a Bilingual Operations Analyst you will be trusted to support Sales Operations for Alcons CustomPak ophthalmology procedural packs customized for each practice surgeon and case. You will be responsible for driving positive CustomPak experiences for both internal and external partners by owning and streamlining various procedural pack management tasks proactively troubleshooting supply disruptions and demonstrating an Ownership & Accountability mentality that fosters clear effective communication from end (planning) to end (execution). Additionally you will support onboarding for new CustomPak customers maintain a database with site preferences and contacts and generate of revenue generating recommendations for sales representatives.
In this role a typical day will include:
- Proactively manage CustomPak supply by flagging forecasting concerns coordinating with Sales & Operations Planning (S&OP) to monitor production and planning for any imminent back orders.
- Provide CustomPak order support for Customer Service by validating and troubleshooting/resolving active backorders.
- Ensure timely forecast adjustments by S&OP partners
- Own Postmortem resolution support by of ensuring accurate credits / rebills for any packrelated issues (e.g. back orders temporary deviations complaints etc.).
- Assist with console transition planning by supporting Equipment Specialists and Account Managers
- Facilitate CustomPak customer onboarding and education by reviewing contractual commitments managing data collection through surveys and maintaining site preferences and contacts.
- Support with management of temporary deviations complaints and some qualityrelated processes (e.g. Market Actions).
WHAT YOULL BRING TO ALCON:
- Bachelors Degree
- 35 years in similar role (operations / supply chain or sales support) preferably in the pharmaceuticals / medical industry
- Bilingual required Fluent in French and English
- Mix of both planning (i.e. analysis) and execution (i.e. implementation involving multiple collaborators) skills is critical
- Experience with surgical products (ophthalmology preferred)
- Experience with contract administration and/or RFP / tenders is a plus
- Travel required: Up to 20%
HOW YOU CAN THRIVE AT ALCON:
- Join Alcons mission to provide toptier innovative products and solutions to enhance sight & enhance lives.
- Grow your career in a highly collaborative and diverse environment.
- Alcon provides robust benefits package including health life retirement paid time off and much more!
Alcon Careers
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.
Find Jobs for Contingent Worker
Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations please notify us if you are contacted for a job interview.
Required Experience:
IC
Employment Type
Full-Time
