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Supervision and/or Management of People
No full management of a team but will be required to monitor the quality and quantity of the work of others.
Will provide advice guidance and support to colleagues to ensure whole team achievements are met.
Indicative qualifications
Degree or equivalent experience/skills.
ITQ 2 or equivalent skill and ability demonstrating significant experience in IT systems.
Professional qualification in area of specialism.
Licence / certificate / qualification required for the role.
Knowledge and Skills
Some relevant professional experience post qualification in a similar work environment.
Expert knowledge of relevant policy systems work practices professional guidelines legislation in the area of specialism.
Excellent ICT skills including use of Microsoft applications and specialist systems.
Experience of multidisciplinary and partnership working and awareness of the issues involved.
Planning and workload management skills.
Proven assessment and investigation skills appropriate to the scope of the role. Ability to carry out complex client assessments.
Experience of using professional knowledge to work within referral systems according to established criteria.
Proven ability to work with challenging client groups and situations.
Excellent interpersonal and communication skills.
Proven ability to deliver training.
Accurate record keeping and report writing.
Good presentational skills.
Knowledge of financial assessment processes.
Creativity and Innovation
Apply professional knowledge and experience to interpret and recommend policy resolve complex issues proactively anticipate problems and deliver solutions which enhance the quality and efficiency of services.
Responsible for meeting performance standards within a policy framework and regulatory guidelines. Considerable scope to exercise initiative in taking action within the boundary of welldefined policies.
Contribute to long term strategies.
Responsible for professional advice assessments or referrals ensuring interventions are timely and cost effective.
Manage a complex and varied caseload within a framework of policy and procedures subject to managerial control and review of results.
Research information to support and develop services for the client group.
Prepare standard reports and contribute to reports for court/tribunals as required representing the service at court/tribunal attendance as required.
Assess and oversee adaptation work including advice and demonstration of specialist equipment to clients.
Contacts and Relationships
Provide advice and guidance on complex issues which could be contentious and challenging in nature.
Ability to build relationships and engage successfully with colleagues /partners /customers / contractors and suppliers
Liaise with professional colleagues providers and external agencies to coordinate actions and interventions where required.
Negotiation showing tact and diplomacy to deal with conflicting requirements or opinions and the ability to make decisions on the most appropriate action to reach an acceptable conclusion.
Contacts will include: Senior managers leadership team councillors stakeholder external bodies and partners.
Support parents or carers regarding development issues including complex problems.
Care job family overview:
Support and assist the wellbeing of individuals and groups to assure their protection security and development
Person Specification
Essential
Desirable
Full Time