Call Centre Operator - Logistics
Call Centre Operator - Logistics
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Salary Not Disclosed
1 Vacancy
Job Description
Call Centre Operator (Logistics)
- Pretoria North Gauteng
- FullTime Permanent
- R10000 R15000 per month
Are you a detaildriven problem solver with a passion for logistics and realtime operations Our 24/7/365 logistics call centre is looking for a Call Centre Operator who thrives in highpressure environments and can juggle multiple tasks with confidence and calm.
Job duties:
As a key player in our fastpaced call centre your responsibilities will include:
Breakdown & Repair Coordination
- Receive breakdown calls from drivers and arrange repairs through approved service providers or truck dealerships.
- Maintain ongoing communication with fleet controllers regarding the repair status.
- Record all details in the breakdown book for morning handover to the admin team.
Diesel Approvals
- Direct drivers to approved diesel filling stations.
- Authorise diesel refills issue reference numbers and log all relevant data into the system (fleet number litres time date kms).
Load & Route Monitoring
- Capture loading and offloading details including client info load mass kms and times.
- Monitor routes for any deviations and take corrective action when necessary.
Journey Management
- Enforce journey and sleep plans.
- Wake drivers up as needed and report delays or route deviations to Fleet Controllers.
- Activate recovery protocols during emergencies like accidents or hijackings.
Pool Vehicle Management
- Manage bookings for company pool vehicles.
- Perform inspections and report any issues to the Technical Manager.
Requirements:
- Matric / Grade 12 (Required)
- 23 years experience in a logistics or transport call centre (Required)
- English fluency (Required); Afrikaans (Desired); Other SA languages (Advantageous)
- Diploma in Logistics/Transport Management (Advantageous)
- Strong admin skills attention to detail and the ability to work under pressure
Working hours:
- Day Shift: 06:00 18:00
- Night Shift: 18:00 06:00
- Work Schedule: 3 days on / 3 days off rotation
- Includes weekends and public holidays
If youre organised proactive and love solving problems in realtime we want to hear from you!
Employment Type
Full Time
