Adobe Campaign Operations Manager
Adobe Campaign Operations Manager
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Job Description
The campaign operations manager plays a pivotal role in orchestrating the successful delivery of campaign services to clients. They will manage client communications expectations timelines scope and delivery execution. This role combines strategic thinking project management expertise and technology knowledge to drive outcomes for clients.
Key Responsibilities:
Client Relationship Management
- Build and maintain strong relationships with key client stakeholders.
- Understand client objectives challenges and expectations.
- Serve as the trusted advisor to clients providing strategic insights and recommendations.
ProjectCampaign Planning and Scope Definition
- Collaborate with the team to define project and campaign objectives scope and deliverables.
- Work with the delivery team to build detailed project plans timelines and resource allocation.
- Ensure alignment between client expectations and projectcampaign goals.
Team Coordination
- Delegate tasks effectively ensuring each team member understands their role and responsibilities.
- Foster a collaborative and inclusive team culture promoting knowledge sharing and client success.
Project Campaign Execution and Delivery
- Oversee the execution of project and campaign activities ensuring adherence to timelines and budgets.
- Monitor project progress identifying and mitigating any issues or obstacles.
- Facilitate regular communication with clients providing updates on project status and outcomes.
Quality Assurance and Client Satisfaction
- Maintain high standards of quality in deliverables ensuring accuracy relevance and value to clients.
- Solicit feedback from clients and stakeholders actively addressing any concerns or areas for improvement.
- Strive to exceed client expectations driving longterm satisfaction and loyalty.
Qualifications and Skills:
- Bachelors degree in a relevant field (e.g. Business Engineering Computer Science).
- 5 years of experience in related fields.
- Strong project management skills with the ability to lead complex crossfunctional initiatives.
- Excellent communication and interpersonal skills with the ability to build rapport and influence stakeholders at all levels.
- Proficiency in Adobes AEP platform (RT/CDP CJO and CJA)
Primary Location City/State:
Homebased Conway ArkansasAdditional Locations (if applicable):
Acxiom is an equal opportunity employer including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting hiring training promotion or other employment of associates or the awarding of subcontracts because of a persons race color sex age religion national origin protected veteran military status physical or mental disability sexual orientation gender identity or expression genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.
Attention Colorado California Connecticut Maryland NevadaNew Jersey New York City Ohio Rhode Island and Washington Applicants: This position is not located in the aforementionedlocationsbut applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws please contact.
Required Experience:
Manager
Employment Type
Full-Time
