General Manager, Universal Services & Energy Efficiency (19317)
General Manager, Universal Services & Energy Efficiency (19317)
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Job Description
Duquesne Light Company headquartered in downtown Pittsburgh is a leader in providing electric energy and has been in the forefront of the electric energy market with a history rooted in technological innovation and superior customer service. Today the company continues its role as a leader in the transmission and distribution of electric energy providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.
Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration innovation and outcomes. We want you to join our team!
The General ManagerUniversal Serviceswill architect and lead the Universal Services and Energy Efficiency transformation for Duquesne Light Company. This position will serve as an internal and external leader to fulfill the objectives of Duquesne Lights Universal Services and Energy Efficiency Programs. These programs include subsidized billing and energy efficiency for income eligible customers providing energy efficiency solutions to customers partnering with community agencies to support our customers and collaborating internally on a cohesive company approach. This position will provide the development ownership and tactical support of the programs including the associated regulatory filings vendor agreements consumer education campaigns technical assistance workshops and other means for increasing adoption and usage among eligible consumers. Lastly this position will manage both fulltime staff and contractors in the fulfillment of the programs.
Location: Hybrid downtown Pittsburgh Pennsylvania
Responsibilities:
- Architect and implement transformational Universal Services and Energy Efficiency program and roadmap to deliver outcomebased results to customers;
- Own current Universal Services and Energy Efficiency program delivery in an operationally excellent manner;
- Collaborate internally to drive results on a cohesive community partnership strategy
- Effectively deliver federal funding for lowincome customers via new programs;
- Effectively deliver federal funding for customer energy efficiency via new programs;
- Leverage data insights to develop new programs and measure the effectiveness of existing programs and make changes that improve efficiency and accuracy of operations;
- Deliver automated and personalized customer experiences at scale making customer resource investments decisions in a way that is backed up by data;
- Use sound judgement in balancing competing interests priorities and agendas among key state and local stakeholders to ensure that company programs provide needed assistance and required energy efficiency programs in a cost effective manner;
- Serve as a convener between our company and the community by creating new partnerships;
- Establish and maintain strong relationships with state and local officials;
- Benchmark and track programs used by other companies and in other jurisdictions to ensure that company programs reflect best practices;
- Collaborate with internal stakeholders to ensure all regulatory system and operational activities are completed.
- Lead the development of a robust reporting framework and Universal Services and Energy Efficiency metrics package;
- Successfully manage and continuously evaluate vendor partnerships;
- Work closely with Finance and Regulatory on the effective cost management of our USECP;
- Support the companys values in order to influence the design and delivery of our products and services in the marketplace.
Education/Experience:
- Bachelors degree; higher level education such as a masters degree PhD or certification is normally desired
- 10 years of experience in community programs or related functions
- 5 years of management experience
Storm Roles
All NonUnion Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position as duties can vary across the Company. Examples of storm roles could include but arent limited to duties such as: working with operations for service center support or with the communications customer service or government affairs teams to respond to public and customer requests for information etc.
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EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship without discrimination because of race age sex color religion national origin disability sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis as defined by applicable law and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including but not limited to hiring compensation benefits terms and conditions of employment opportunities for promotion transfer layoffs return from a layoff training and development and other privileges of employment. An integral part of Duquesne Light Holdings commitment is to comply with all applicable federal state and local laws concerning equal employment and affirmative action.
Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening apply for a position or participate in the interview process connect with us at and describe the specific accommodation requested for a disabilityrelated limitation.
Required Experience:
Director
Employment Type
Full-Time
