Principal Engineer, Software - CRM
Principal Engineer, Software - CRM
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Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
*** This is not a remote role this is a hybrid role requiring 3 days a week in office. The successful candidate for this position must be located in Overland Park KS; Bellevue WA; Frisco TX; or Atlanta GA. ***Job Overview
The Principal Engineer Software CRM will lead the design development and deployment of Salesforce solutions and CRM systems that align with organizational goals for the Broadband line of business within TMobile. This role involves working closely with crossfunctional teams including business stakeholders developers and system architects to build scalable innovative and efficient customer relationship management platforms. The Principal Engineer will set technical direction ensure adherence to best practices and drive the strategic use of Salesforce and other CRM tools to achieve business objectives.
The Principal Engineer Software CRM actively participates in and leads architecture and design decisions for Salesforce solutions ensuring they leverage modern technologies including integrations automation and advanced analytics. They handle complex assignments requiring extensive expertise and judgment making strategic recommendations for technical solutions. This individual is expected to operate independently with minimal guidance and often provides mentorship and leadership to other engineers and stakeholders.
Job Responsibilities:
- Technical Engineering Services
Drive CRM and Salesforce initiatives by developing robust scalable solutions that meet business requirements.
Lead design implementation and optimization of Salesforce applications including Sales Cloud Service Cloud Marketing Cloud and custom solutions.
Develop and implement integration strategies for connecting Salesforce with other businesscritical systems (ERP data warehouses external APIs).
Ensure solutions align with organizational security and compliance standards.
- Technical Leadership
Lead and influence the architecture and design of Salesforce and CRM solutions.
Present technical concepts and strategies to both technical and nontechnical stakeholders.
Serve as an authority in Salesforce architecture and capabilities providing mentorship and knowledgesharing within the team.
Guide teams in adopting Salesforce best practices including DevOps CI/CD and declarative programming.
Monitor and influence the adoption of emerging Salesforce features and CRM technologies.
- Technology Strategy
Evaluate and recommend new Salesforce and CRM features tools and integrations that align with organizational goals.
Understand and articulate system dependencies data flows and interactions between Salesforce and other systems.
Collaborate with business stakeholders to define requirements and ensure alignment with broader technology strategies.
Drive technical innovation and process improvements in CRM and Salesforce implementations.
- Innovation
Develop and implement new frameworks and methodologies to improve CRM and Salesforce processes and capabilities.
Analyze and optimize existing Salesforce and CRM systems for efficiency scalability and performance.
Investigate and incorporate AI machine learning and advanced analytics into Salesforce and CRM strategies.
Contribute to organizational intellectual property through innovative solutions and strategies.
Technical Writing
Produce advanced documentation including technical designs system architectures and user guides for CRM and Salesforce solutions.
- Document business requirements and system specifications for director and executivelevel partners.
- Contribute to industry standards and professional norms through white papers case studies and thought leadership in Salesforce and CRM.
Education:
- Bachelors Degree Computer Science or Engineering or related field (Required) Masters Degree preferred
Certifications:
- Salesforce certifications such as Salesforce Certified Technical Architect Salesforce Certified Advanced Administrator or Salesforce Certified Platform Developer II (Preferred).
Work Experience:
710 years of technical engineering experience including 5 years of Salesforce CRM experience (Required).
Experience with largescale Salesforce implementations and enterpriselevel CRM systems (Preferred).
Knowledge Skills and Abilities:
Strong understanding of Salesforce architecture including Apex Lightning Web Components and declarative tools (Required).
Expertise in CRM systems integrations and data management.
Exceptional communication skills with the ability to engage and influence diverse audiences.
Proven analytical and problemsolving skills.
Ability to write clear concise technical documentation and presentations.
Deep knowledge of DevOps practices including CI/CD pipelines version control and automated testing frameworks.
#LICorporate
At least 18 years of ageLegally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $133500 $240700Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
Staff IC
Employment Type
Full-Time
