Permit Processing Analyst

Knowledge Services is hiring for a Permit Processing Analyst.This person will be required to work onsite in our clients office located on the southwest side of Indianapolis.

• $19 per hour MondayFriday
• Anticipated start date is March 2025.
• This position requires strong attention to detail the ability to multitask and experience in maintaining focus during repetitive tasks. State tax law knowledge is not required. Training will be provided.

• Analyze and process permit requests for routine oversized/overweight vehicle movements ensuring compliance with federal highway regulations and state statutory provisions.
• Analyze and process company agreement applications to determine that company is in good standard at the state and federal level.
• Analyze and process requests for special weight registration.
• Update routing information daily to ensure it reflects the most current road restriction detours and closures.
• Correspond with carriers electronically by telephone in writing or in person in order to authorize permits provide statutory guidance ensure compliance with federal safety regulations and provisions as well as state procedural guidelines or code reference and/or to provide general problem resolution.
• Provide customer assistance via telephone mail email fax or in person at our Customer Service Center.
• Coordinate enforcement efforts with Indiana State Police Motor Carrier Enforcement Division.
• Coordinate superload routes with INDOT district office engineers and communicate with district offices to ensure the most up to date road restriction information.

• High School diploma or GED plus two (2) years post secondary education in business communications
• High attention to detail
• Ability to effectively communicate both orally and in writing
• Must be able to lift up to 25lbs bend sit walk and stand for long periods of time

• Advanced knowledge of wheel and axle weight configurations in accordance with federal bridge standards.
• Advanced knowledge of numerous permit class types vehicle configurations and general and special requirements for each vehicle class and type.
• Proficient knowledge of Indiana Code relating to permitting and a thorough knowledge of the Federal Motor Carrier Regulations.
• Proficient communication skills and customer service abilities are necessary.
• Ability to comprehend technical written materials and the skill to communicate the same in everyday laymen terms.
• Proficient knowledge to accurately analyze routes using state bridge and width maps vehicle weight configurations and safety.
• Advanced knowledge of the ACD telephone system.
• Proficient knowledge of ethics and confidentiality laws.

Knowledge Servicesestablished in 1994 and headquartered in Indianapolis IN is a certified womanowned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski CEO Guidesoft Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP) Employer of Record / Payrolling Services National Recruitment and Staffing Services. We provide outstanding services to major organizations in various industries including; IT Healthcare Entertainment Media Federal and State Governments Public Utilities Telecom Manufacturing and more.

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. People withdisabilities veterans and military families are encouraged to apply.

INDADM