Senior Director, Corporate Communications
Senior Director, Corporate Communications
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Salary Not Disclosed
1 Vacancy
Job Description
Universal Orlando Resort believes inperson collaboration is key to our success. Many of our Team Members work in a hybrid capacity contributing from the workplace a minimum of three days per week. There are also roles that require being onsite full time. Limited remote opportunities may be available within specific departments. Youll learn more about this during the recruitment process.
JOB SUMMARY:
The Senior Director UDX Communications is a key position for an experienced and visionary leader who will drive the creation of communications strategies campaigns events and content designed for current and prospective team members worldwide. This role and its team will shape and deliver engaging communications that inform inspire align connect and engage Team members across our Destinations and Divisions around the world. It has ownership of key company channels and publications including the company intranet and future enhancements to the team member experience.
As a key communications leader this role will also be responsible for working with Human Resources Operations and other internal business groups to drive employee engagement reinforcing our culture and aligning team members with the companys vision purpose priorities and values. In addition this role will be responsible for developing enterpriselevel communication plans for key global business initiatives.
The Senior Director will contribute to attracting talent to UDX and its various Destinations and Divisions positioning UDX as an employer of choice in the external marketplace and supporting broader reputationbuilding plans that position the company as a premium destination for our guests and visitors worldwide industry leader and disruptor and a strong community citizen and good neighbor.
This senior leader will also have responsibility to lead and drive executive communication for various global leaders and begin the work to unite key divisional and destination Internal Communications teams ensuring successful delivery of internal communications activities in their respective areas. The role requires an experienced communications strategist and tactician who embraces fast pace new and stimulating challenges.
MAJOR RESPONSIBILITIES:
Communications Strategy Planning Execution Global Alignment and Team Leadership:
- Develop and lead a renewed and enhanced global employee communications strategy designed to foster a one company mindset and that is aligned with company goals business priorities and the companys brand purpose and voice.
- Design and deliver proactive compelling corporatelevel communications plans campaigns and related content for enterprisewide initiatives product launches business announcements organizational changes and corporate events.
- Drive employee communications activities that promote enhance and protect UDXs employer brand reputation and the various division and destination reputations.
- Drive a steady pace of communications content that drives awareness and understanding of UDXs company ambition vision values and longterm strategy and support Destination strategies.
- Work closely with destination and division communications teams and HR leads to ensure consistent messaging and tailored approaches that reflect local cultures and languages.
- Contribute to and help shape Destinationlevel issues and crisis management scenarios where Team Members need to be reached (e.g. weatherrelated events).
- Lead team responsible for global internal communications executive communications and corporate initiatives and oversee their daily work product. Collaborate with Destinationlevel teams and help shape activity aligned to enterprise strategies and initiatives.
Company Channel Ownership Content Strategy Optimization and Measurement:
- Create a compelling consistent and audiencerelevant content and editorial strategy that includes messaging and content for various internal channels (e.g. intranet newsletters digital signage video mobile apps live events) that celebrate our culture highlight employee achievements.
- Own all company channels publications and vehicles and support their ongoing development and delivery.
- Support D&T team in the exploration and launch of new internalfacing tools and technology that touch Team Members to find synergy and identify communication gaps. Optimize use of communication platforms and tools; assess internal communications technology and recommend enhancements for greater reach and impact.
- Develop KPIs and feedback loops to assess the effectiveness of communication strategies content and channels; continuously improve based on analytics and employee feedback.
Executive Communications Content and Employee Meetings & Events:
- Develop and deliver content in support of enterpriselevel executive communication strategies and content for key Destination & Division leaders.
- Drive strategy and content for global inperson leadership summit and webcasts. Partner closely with senior leadership to support change initiatives and draft written communication speeches videos etc. Support Town Halls and Roadshows within UDX and coordinate with Comcast and NBCU teams to support their internal meeting needs.
- Provide strategic communication counsel and execution support during times of organizational change transformation or crisis.
- Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
- Performs other duties as assigned.
EDUCATION:
- Bachelors degree from a fouryear college or university in Communications Public Relations Journalism or related field required.
- Masters degree a plus.
EXPERIENCE:
- 10 years related experience required in corporate and / or employee/internal communications preferably in a global consumerfacing organization; 3 years of supervisory experience.
- Proven ability to lead complex communication initiatives across a large and diverse workforce.
- Exceptional storytelling writing and editing skills
- Strong executive presence and experience supporting senior leadership.
- Collaborative mindset and ability to build strong crossfunctional partnerships.
- Familiarity with internal communications platforms and tools (e.g. SharePoint Poppulo Firstup Microsoft 365 Slack video production)
CERTIFICATIONS LICENSES REGISTRATIONS:
APR or CPRC certification a plus
Your talent skills and experience will be rewarded with a competitive compensation package.
Universal Orlando Resort. Here you can.
Required Experience:
Exec
Employment Type
Full-Time
