Customer Service Associate

SUMMARY: Assists with store operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following other duties may be assigned:

• Greets customers upon encounter
• Assists customers as needed in finding items and/or answering questions
• Removes out of date items from display area to include pulling wares and clothing.
• Maintains display areas including special displays racks shelves bins and other areas displaying items for sale
• Monitors and opens dressing rooms and restrooms as needed
• Watches for theft
• Accepts donations and/or directs donors to donation area; prepares receipts as necessary
• Hang clothing in production when needed
• Cleans areas of the store including restrooms
• Puts merchandise including wares and clothing out on the floor

LEADERSHIP COMPETENCIES:

Leadership Competency

Hourly / NonSupervisory Leader

OUR TEAM

Emotional Maturity and Respect

Thinks how their actions make other people feel and acts appropriately. Tempers personal emotions and escalates sensitive issues to the appropriate level of management.

Integrity

Can be counted on and trusted; models professional ethics by acting honestly.

Capacity for Change and Innovation

Open to new ideas and ways of doing things; gives ideas collaboratively to improve processes or programs.

Interpersonal Skills

Builds relationships and works well with others; listens to understand and answers appropriately.

Commitment to Development and Empowerment of Self and Others

Completes required training and looks to grow on the job through continuous learning; becomes selfsufficient.

OUR COMMUNITY

Commitment to Goodwills Mission Vision and Values

Actions are in line with Goodwills Mission Vision and Values.

Commitment to Diversity Equity and Inclusion

Works well with people that look and think differently.

Community and Service

Wants to help others and make a difference in the community.

OUR GROWTH

Commitment to Excellence and Customer Service

Meets goals and gives outstanding customer service to customers donors and participants.

Business Acumen

Makes good choices. Effectively transfers learning from one situation to another.

Stewardship and Accountability

Takes care of company property. Takes responsibility and ownership of personal actions and outcomes.

QUALIFICATION REQUIREMENTS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All individuals must pass a drug screen. A criminal background check is required.

EDUCATION:

All educational backgrounds are accepted; or up to one month related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read the English language preferred.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers preferred.

REASONING ABILITY

Ability to apply common sense understanding to carry out simple one or twostep instructions. Ability to deal with standardized situations with only occasional or no variables.

CERTIFICATES LICENSES REGISTRATIONS

In order to operate a forklift certification must be obtained through a companyspecific training program.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee

• Must be able to stand up to eight hours a day.
• Must be able to walk up to eight hours per day.
• Must be able use hands to handle or feel and reach with hands and arms.
• Must have sufficient eyesight and manual dexterity to discriminate between and classify items.
• Must be able to bend and twist frequently.
• Must be able to regularly lift and carry 25 pounds and occasionally lift and carry up to 100 pounds.
• The employee is frequently required to talk or hear.
• Must be able to follow instructions.
• Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors).

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to fumes airborne particles (lint and dust) and animal hair. The employee is occasionally exposed to moving parts; high precarious places; and vibration.

The noise level in the work environment varies from quiet to loud.

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunities in accordance with federal law. Employment discrimination against employees and applicants due to race color religion sex (including sexual harassment) national origin disability age (40 years old or more) military status or veteran status is illegal. Heart of Texas Goodwill Industries will provide reasonable accommodations during its interview process for individuals with disabilities upon request.

Heart of Texas Goodwill managers and employees will comply with federal law. Any employees that deliberately violate this policy will be subject to disciplinary action. Persons who believe Heart of Texas Goodwill did not provide reasonable accommodations or has discriminated against them may file a discrimination complaint with the Heart of Texas Goodwills Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination and accommodations. To file an allegation of discrimination or failure to provide reasonable accommodations contact the Compliance Officer via one of the following methods: (mail) 1700 S. New Road Waco TX 76711; (email) ; (phone)ext. 450.