Customer Service Lead (on-site in Camp Hill)
Customer Service Lead (on-site in Camp Hill)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Customer Service Lead
(Onsite Camp Hill PA)
Starting at $17.50/hr
- Are you interested in working for a stable health care provider
- Do you have customer service experience from high call volume environments
- Can you overcome obstacles and work through complex sometimes stressful scenarios
Support the daily activity of the Customer Service Representatives and Correspondence Reps for all Hospital Based Outpatient databases. Professionally and courteously provide a variety of patient and insurance services through mail telephone email and personal contact in response to patient account inquiries. This position will maintain a more active role in fixing patient accounts in RT and reviewing reports to assist in quality control of patient accounts specifically patient balances.
Responsibilities
- Support and develop Customer Service Representatives in conjunction with Company Objectives.
- Work with Manager in recommending counseling and coaching for improved performance.
- Maintain knowledge of all functions and processes within the CS Team. Communicate and train team members on procedures and policies set by CBO Supervisor Manager Director and Sr. VP Patient Accounting.
- Abide by and enforce the CBO Policies and Procedures.
- Run dunning and collections process for all RT Databases.
- Scheduling and uploading statements for all RT databases.
- Delegation of returned patient mail and ACS reports to PAL staff.
- Creating monthly workbooks spreadsheets and compiling month end data.
- Answering forwarding and logging incoming calls in the manner specified by the CBO Manager.
- Sorting stamping scanning linking and forwarding incoming mail according to department protocols.
- Comprehending insurance and patient responsibilities in relation to account balances and billing.
- Resolving patient center and internal account inquiries both verbal and written. Forwarding the inquiries to the Lead and members of the A/R team or appropriate supervisors as necessary if unable to resolve inquiry.
- Documenting the billing system concerning all verbal and written communication relative to the specific patient accounts.
- Assisting and supporting other departments and appropriate staff members as needed to successfully resolve patients account inquiries.
- Providing feedback to the appropriate CBO staff when informed of changes in payers plans contracts addresses or other vital account billing information.
- Performing other duties and projects as assigned.
- Follow all HIPAA requirements as defined by Compliance Department.
- Work in RT to assist patients on calls and in downtime working reports/projects to assist PARS.
Qualifications
Required
- Good interpersonal oral and written communication skills.
- Excellent problem solving skills.
- Ability to work independently.
- Proficiency in Windows based office technologies.
- High school diploma or GED required.
Preferred
- Minimum one year of computer experience
- High call volume experience
- Knowledge of indemnity insurance practices contracts and managed care
- Minimum six months to one year of customer service experience
Additional Data
Select Medical strives to provide our employees with a solid worklife balance as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
- An extensive and thorough paid orientation program.
- Paid Time Off (PTO) and Extended Illness Days (EID).
- Health Dental and Vision Insurance; Life insurance; Prescription coverage.
- A 401(k) retirement plan with company match.
- No Required Weekends
Equal Opportunity Employer/including Disabled/Veterans
Employment Type
Full-Time
