Sr. Technical Writer, AHS Integrated Learning & Technology
Sr. Technical Writer, AHS Integrated Learning & Technology
Posted on :
05-05-2025
Employer Active
1 Vacancy
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Job Description
Amazon Health Services Integrated Learning & Technology(ILT) ILT exists to build competent resourceful and passionate team members who are committed to delighting our customers. We do this by constructing fast effective and purposeful learning products and services that: a) uphold accreditation standards; b) support performance excellence; c) strengthen AHS culture and d) foster professional development.
About the Role
We are seeking a customerobsessed Sr. Technical Writer with experience designing delivering and maintaining documentation for tech and nontech audiences. You will own the creation of documentation and material using a variety of authoring tools and technologies. You will establish maintain and optimize the site architecture and standards to support user access readability continuous improvement evergreening and localization. You will act as an internal and external ambassador for Amazon AHS and ILT role modeling Amazon Leadership Principles.
The right person for this role has a passion for learning others success excellence and business impact. They enjoy and thrive in an innovative dynamic organization. They are comfortable and confident in a highly ambiguous and iterative environment. This person possesses high ownership and the ability to find solutions and a path forward when challenges arise. They are able to collaborate effectively with the engineering team and key user groups to produce effective and trusted documentation libraries.
Key job responsibilities
Create launch evergreen and optimize documentation libraries using a variety of authoring/ distribution tools and technology.
Establish and implement sitewide information architecture to support easy access navigation readability scaling and evergreening.
Equip contributors to document sites to comply with info architecture and documentation/writing standards.
Manage multiple complex documentation tasks and projects with little or no oversight.
Work effectively within a learning team to support varying workloads and business needs.
Collaborate effectively with tech and nontech audiences to output trusted documentation libraries.
Communicate clearly and effectively to a wide range of target audiences including engineering technical operations and development teams.
Assist engineers in drafting userfacing content.
Interpret business process process narrative and configured systems to determine the simplest set of instructions for completing a specific task.
Create edit and validate procedural instruction documentation.
Lead and/or participate in process and system walk throughs including conducting technical reviews of documentation to ensure accuracy.
Innovate to improve the user experience and documentation standards.
Build and maintain productive trustbased relationships with internal and external organizations and stakeholders crossfunctional team members sponsors learners and colleagues.
Degree or certification in a relevant technical field or equivalent experience.
A minimum of 5 years in a technical writer or in a programming role with highquality written work artifacts.
Experience designing and delivering developeroriented documentation.
Experience designing and delivering user (nondeveloper) documentation.
Experience establishing and maintaining information architecture including cloud storage technologies.
Experience using content publishing tools to write format manage and publish technical and nontechnical content.
Experience using data and metrics to drive improvements.
Proven ability to collaborate and earn trust with internal and external stakeholders team members learner groups crossfunctional business partners.
Proven ability to learn and apply new technology.
Proven ability to work effectively in highchange working environment.
Experience owning program strategy end to end delivery and communicating results to senior leadership.
High attention to detail.
Proven ability to manage multiple competing priorities simultaneously.
Demonstrated analytical and quantitative skills with the ability to use and communicate hard data and metrics to back up assumptions and develop business cases.
Smartsheet proficiency.
Six Sigma Kaizen Agile or other Process Improvement methodologies.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
About the Role
We are seeking a customerobsessed Sr. Technical Writer with experience designing delivering and maintaining documentation for tech and nontech audiences. You will own the creation of documentation and material using a variety of authoring tools and technologies. You will establish maintain and optimize the site architecture and standards to support user access readability continuous improvement evergreening and localization. You will act as an internal and external ambassador for Amazon AHS and ILT role modeling Amazon Leadership Principles.
The right person for this role has a passion for learning others success excellence and business impact. They enjoy and thrive in an innovative dynamic organization. They are comfortable and confident in a highly ambiguous and iterative environment. This person possesses high ownership and the ability to find solutions and a path forward when challenges arise. They are able to collaborate effectively with the engineering team and key user groups to produce effective and trusted documentation libraries.
Key job responsibilities
Create launch evergreen and optimize documentation libraries using a variety of authoring/ distribution tools and technology.
Establish and implement sitewide information architecture to support easy access navigation readability scaling and evergreening.
Equip contributors to document sites to comply with info architecture and documentation/writing standards.
Manage multiple complex documentation tasks and projects with little or no oversight.
Work effectively within a learning team to support varying workloads and business needs.
Collaborate effectively with tech and nontech audiences to output trusted documentation libraries.
Communicate clearly and effectively to a wide range of target audiences including engineering technical operations and development teams.
Assist engineers in drafting userfacing content.
Interpret business process process narrative and configured systems to determine the simplest set of instructions for completing a specific task.
Create edit and validate procedural instruction documentation.
Lead and/or participate in process and system walk throughs including conducting technical reviews of documentation to ensure accuracy.
Innovate to improve the user experience and documentation standards.
Build and maintain productive trustbased relationships with internal and external organizations and stakeholders crossfunctional team members sponsors learners and colleagues.
Degree or certification in a relevant technical field or equivalent experience.
A minimum of 5 years in a technical writer or in a programming role with highquality written work artifacts.
Experience designing and delivering developeroriented documentation.
Experience designing and delivering user (nondeveloper) documentation.
Experience establishing and maintaining information architecture including cloud storage technologies.
Experience using content publishing tools to write format manage and publish technical and nontechnical content.
Experience using data and metrics to drive improvements.
Proven ability to collaborate and earn trust with internal and external stakeholders team members learner groups crossfunctional business partners.
Proven ability to learn and apply new technology.
Proven ability to work effectively in highchange working environment.
Experience owning program strategy end to end delivery and communicating results to senior leadership.
High attention to detail.
Proven ability to manage multiple competing priorities simultaneously.
Demonstrated analytical and quantitative skills with the ability to use and communicate hard data and metrics to back up assumptions and develop business cases.
Smartsheet proficiency.
Six Sigma Kaizen Agile or other Process Improvement methodologies.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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