Manager - UX Designer
Manager - UX Designer
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Job Description
At Capital One we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card auto loans and other financial services products and we have been innovating relentlessly ever since.
Still founderled by Chairman and CEO Richard Fairbank we dare to dream disrupt and deliver a better way for our customers the financial industry and for each other. Our goal is simple bring ingenuity simplicity and humanity to an industry ripe for change.
At DataLabs you will work in a fast paced and intellectually rigorous environment. You will apply strategic analytical and product leadership skills to major business challenges. You will have the opportunity to learn and build deep expertise in the core areas of advanced analytics industrialscale product design development and deployment data science and machine learning. And you will do it all in a collaborative environment that values problem solving encourages creativity promotes learning and rewards innovation.
Design Manager
We are currently seeking a Design Manager to join our team. This is a playercoach role where youll be responsible for leading design for a few key projects and managing a few design associates driving those projects. Youll be working with Product Tech and Data Science experts to align on product vision build prototypes and craft a holistic experience leveraging user research and lowfidelity concept designs early on. Youll also be mentoring designers & helping them grow their skills & capabilities. Together youll help build worldclass data products that help power our business.
What Youll Do:
As a leader and maker youll be asked to handle responsibilities including:
Strategy & Planning
Collaborating with technology product and business teams to uncover customer and business needs and help build product strategy & roadmap for the team.
Advocating for the customer through humancentered design methods including: discovery user research and usability testing
Looking at the bigger picture and mapping opportunities across IA service touchpoints & overall customer journey
Working with partners and teams across various geographies
Embracing and advocating for improving the holistic customer experience
Leading & Developing Teams
Building and leading successful teams through career development by mentoring coaching and elevating others
Guiding team members in strategy research alignment analysis design critiques and design execution tasks
Navigating conflict resolution within your team as well as within projects teams and partner relationships
Participate in hiring by reviewing resumes conducting interviews and attending consensus
Discovering & Delivering
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
Driving endtoend product design by:
Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends
Framing problems defining insights and exploring new methodologies/practices to serve customer needs
Reviewing & collaborating with designers on user flows wireframes journey maps and interaction models resulting in low to high fidelity prototypes
Planning and facilitating workshops with internal and external stakeholders to align with business needs
Ensuring designs maintain a high level of quality and aligns with Capital One design system
Storytelling through business acumen and presenting visual concepts to various stakeholders
Basic Qualifications
At least 8 years of experience with UX design
Preferred Qualifications
Bachelors degree in engineering or a related field
Advanced degree in UX design HCI or related design fields
At least 2 years of experience designing for data product experiences
At least 5 years with working with a variety of business partners and delivering outcomes
At least 5 years with familiarity with design and prototyping tools such as Figma
At least 2 years of familiarity with working and contributing to an established design system
2 years of people management experience managing a design team or leading design for projects
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Manager
Employment Type
Full-Time
