Implementation Specialist
Implementation Specialist
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Job Description
At Koalafi we believe in a world where no one has to put an important purchase on hold. Thats why were making it easier for more people to pay for big purchases over time.
Over 20000 retailers rely on us to match their customers to a payment plan clearly and quickly all while reflecting well on their brand. Their 2M customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200 Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how were transforming the financing experience and joining our team
What Youll Do
Youll be the goto technical expert helping merchants and partners successfully integrate Koalafi financing into their systems. While not responsible for writing production code youll play a key role in designing technical solutions supporting partner development teams and accelerating our gotomarket efforts. Youll deeply understand Koalafis APIs and platform architecture so that you can guide external teams to build reliable scalable and compliant integrations. Youll work crossfunctionally with business development product and engineering teams to unblock deals expand platform support and improve the overall merchant experience.
Serve as a technical advisor and subject matter expert during merchant onboarding and partnership conversations.
Understand the capabilities of Koalafis APIs SDKs and plugins in depth and advise on how they can be applied to solve integration challenges.
Collaborate closely with Partnerships Sales and Product to assess feasibility define integration paths and align technical goals with business objectives.
Support merchants and partners as they build and test custom integrationsanswering technical questions reviewing implementation plans and helping troubleshoot issues.
Coordinate with internal engineering teams to escalate edge cases clarify implementation requirements and share partner feedback.
Participate in QA and validation of partnerbuilt solutions to ensure quality reliability and alignment with Koalafis standards.
Help document best practices and contribute to developer resources to make future integrations more seamless.
Serve as the technical bridge between our core engineering team and our integration partners
About You
Bachelors degree preferred in Information Technology Computer Science Computer Information Systems or related field.
4 years of experience in a technical clientfacing role such as Solutions Engineer Solutions Architect or Technical Consultant.
Strong understanding of modern web technologies APIs (especially REST) and software integration patterns.
Familiarity with at least one programming language (e.g. GoLang JavaScript Python)enough to understand code samples answer implementation questions and speak confidently with developers.
Experience working with ecommerce platforms (e.g. Shopify BigCommerce Magento) or POS systems is a strong plus.
Able to translate complex technical concepts into partnerfriendly language without losing depth or accuracy.
Strong collaboration skillsyou enjoy working across business product and engineering teams to solve realworld problems.
Detailoriented curious and comfortable navigating ambiguity in dynamic partner engagements.
Excellent written and verbal communication skills especially in structured documentation or integration guides.
Bonus: Experience supporting QA performing light technical validation or experience debugging and troubleshooting issues using various observability tools
Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation trust and ownership. Youll get outside your comfort zone build meaningful relationships and most of all take charge of projects that ultimately help people get the things they need most.
Who we are & what we value:
- We focus on whats most important
- We set clear expectations and deliver
- We embrace challenges to reach our full potential
- We ask How can this be better
- We move fast together
Benefits:
At Koalafi you will have a direct impact on our products and help shape the companys success. We offer competitive compensation & benefits packages to keep you at your best:
- Comprehensive medical dental and vision coverage
- 20 PTO days 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal paternal)
- Inclusion and Associate Engagement Programs
Required Experience:
Unclear Seniority
Employment Type
Full Time
