Workers' Compensation Supervisor
Workers' Compensation Supervisor
Posted on :
05-05-2025
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1 Vacancy
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Job Description
A Brief Overview
Under general supervision responsible for the supervision and Claims management of a Claims unit. Provides technical guidance and training to personnel. Evaluates standards of performance of technical and clerical direct reports relative to branch/corporate objectives.
This role is eligible to participate in Zeniths hybrid work schedule which provides the flexibility to work from home on select days of the week according to the inoffice schedule established by regional executive leadership. Selected candidate must be able to report into the Orange CA San Diego CA or Woodland Hills CA office on a weekly basis.
What you will do
- Directs controls monitors and provides technical and supervisory guidance to the assigned Claims unit(s).
- Foster an environment that supports the Branch Customer Service Objectives. Ensure his/her team provides exceptional customer service. Takes ownership of account relationships. Acts as point person for the team on all service commitments coordination of policyholder reviews and provides marketing support as required.
- Evaluates performance according to established Zeniths standards of performance.
- Prepares performance appraisals and recommends salary action for staff in unit in accordance with company policy.
- Participates in interview and hiring process and trains new employees assigned to unit.
- Responsible for Claims management of cases assigned to unit which may include special accounts within the guidelines of published performance standards company claim policy and regulatory requirements.
- Identify trends and take appropriate action to continuously improve results including taking timely corrective action when a team member does not meet standards.
- Achieve quality claim investigations and outcomes. This is facilitated by the combination of strong critical thinking and appropriate application of Zenith Best Practices and expert resources. This is accomplished by timely and effective supervision/coaching which should be evident detailed and timely at appropriate intervals in the life of the file. Supervision should be such that it encourages critical and strategic thinking by the Specialist while moving the claim file to resolution. Ensure accurate and timely reserving within team claim files.
- Apply principles of logical thinking to define problems collect data establish facts and draw valid conclusions.
- Works productively and harmoniously with others on a consistence basis.
- Respond positively to direction and criticism of performance.
- Consistently maintain professional and appropriate demeanor.
- Perform other duties as assigned.
Education Qualifications
- High School Diploma Or equivalent required
- Bachelors Degree or equivalent combination of training/experience required
Experience Qualifications
- 6 Years experience handling workers compensation indemnity Claims; to include settlement negotiation of litigated Claims required
- 2 3 years of leadership/supervisory experience required.
- Current and Valid CA Workers Comp claims Designation required.
Skills and Abilities
- Previous experience or education acquired through seminars and classes preferred.
- Advanced knowledge of regulatory requirements and prevailing case law required.
- Excellent verbal and written communication skills necessary.
- PC literacy required.
- Good time management organizational and negotiation skills a must.
- Meets all state regulatory standards regarding licensing continuing education and other requirements.
The expected salary range for this position is $106570.24 $136749.42. Actual pay will be adjusted based on experience geographic location and other jobrelated factors as permitted by law. Qualifications may warrant placement in a different job level.
Benefits
Medical Dental and Vision Insurance
Flexible Spending Accounts
Paid Parental Leave
Life AD&D and Disability Insurance
401(k) Employee Share Purchase Plan (ESPP)
Education and Training Reimbursement
Paid Leave: 3 weeks/year Vacation 2 weeks/year Sick Leave
10 paid Company Holidays 2 Personal Days 2 Floating Holidays
Employee Assistance Program (EAP)
For more information review details on the Benefits page of our Career Site: typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions we encourage you to submit your application promptly.
Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other legally protected characteristic. In compliance with California law we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008) we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance we will not inquire about an applicants criminal history until after a conditional offer of employment has been made.
If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability you are entitled to request an accommodation. To make a request please contact a Human resources representative at Zenith Insurance Company.
#LIEF1
#LIhybrid
Benefits
Medical Dental and Vision Insurance
Flexible Spending Accounts
Paid Parental Leave
Life AD&D and Disability Insurance
401(k) Employee Share Purchase Plan (ESPP)
Education and Training Reimbursement
Paid Leave: 3 weeks/year Vacation 2 weeks/year Sick Leave
10 paid Company Holidays 2 Personal Days 2 Floating Holidays
Employee Assistance Program (EAP)
For more information review details on the Benefits page of our Career Site: typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions we encourage you to submit your application promptly.
Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other legally protected characteristic. In compliance with California law we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008) we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance we will not inquire about an applicants criminal history until after a conditional offer of employment has been made.
If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability you are entitled to request an accommodation. To make a request please contact a Human resources representative at Zenith Insurance Company.
#LIEF1
#LIhybrid
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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