drjobs Director, Catering Operations (NY)

Director, Catering Operations (NY)

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1 Vacancy
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Job Location drjobs

New York City, NY - USA

Monthly Salary drjobs

$ 130 - 160

Vacancy

1 Vacancy

Job Description

As the Director of Catering Operations you are the operational heartbeat of Zerocater. In this role you lead from the front owning the service experience from logistics execution to client delight. Youre obsessed with getting the details right and building scalable systems that make great food experiences feel effortless. Youll manage highperforming teams finetune processes and drive crossfunctional collaboration to deliver consistent excellence. You thrive in fastpaced environments where success is measured in client satisfaction operational precision and the ability to scale quality as we grow.

What you will do:

  • Oversee daily catering operations across markets ensuring seamless service execution ontime delivery and exceptional client experiences
  • Hire lead and coach a highperforming team of logistics personnel onsite specialists and field staff to meet operational goals and uphold brand standards
  • Develop and continuously improve SOPs training materials and operational processes to drive efficiency scalability and service consistency
  • Partner crossfunctionally with Sales Customer Success Product and Vendor teams to align operational strategy with business objectives and client needs
  • Analyze performance data labor metrics and client feedback to identify opportunities for improvement inform forecasting and influence longterm planning

Qualifications for Success:

  • Inspirational leader with 10 years overall experience with 8 years of experience leading managers and individual contributors
  • Managing endtoend catering hospitality or contract food service operations with a proven track record of delivering highquality client experiences
  • Developing and implementing operational processes SOPs and training programs to support scalable growth
  • Collaborating crossfunctionally with departments such as Sales Product and Vendor Management to drive integrated client success
  • Using data and performance metrics to optimize operations manage labor efficiency and improve financial and servicelevel outcomes

Required License/certifications:

  • Valid drivers license
  • Current ServeSafe Food Certification or willing to obtain one upon hire

Physical Requirements:

  • Ability to lift 40lbs
  • Ability to be on your feet for 67 hours a day

*Please note this position is based in the New York Area and will require you to be in office or at client sites 34 days a week and some possible travel to nearby markets.

Compensation: Base salary of $130k$160k

What we offer:

Not only will you have the opportunity to grow your career with other foodobsessed colleagues who have a shared passion for creating delight for customers but you will also work alongside a highly collaborative team that values leading with trust and respect and taking smart risks.

  • 401k match with immediate vesting
  • Unlimited PTO 9 paid holidays 5 days of sick time plus 8 hours of volunteer time
  • Low to nocost comprehensive health insurance (Blue Cross)
  • Medical concierge through One Medical
  • Dental & vision coverage
  • Employerpaid life shortterm and longterm disability insurance
  • $100 monthly gym stipend
  • Equity

The shared meal elevates eating from a mechanical process of fueling the body to a ritual of family and community from the mere animal biology to an act of culture.

Michael Pollan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

If you need assistance or an accommodation due to a disability please contact us at


Required Experience:

Director

Employment Type

Full Time

Company Industry

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