SAE Supervisor, Guest Arrivals - Resort Yachts

Universal Orlando Resort believes inperson collaboration is key to our success. Many of our Team Members work in a hybrid capacity contributing from the workplace a minimum of three days per week. There are also roles that require being onsite full time. Limited remote opportunities may be available within specific departments. Youll learn more about this during the recruitment process.

JOB SUMMARY:

Responsible for supervision of the Resort Yacht transportation service within Parking & Transportation. Uses analytical & leadership skills to ensure that departmental standards are met for efficiency throughput Guest satisfaction Team Member satisfaction and financial goals while maintaining the highest safety standards. Works with Resort hotel partners to ensure service standards are maintained.

MAJOR RESPONSIBILITIES:

• Supervises and oversees the daily operation to ensure proper staffing capacity efficiencies crowd control and guest service standards are being met. Responds to guest Team Member and operational issues. Communicates with key partners and is the first responder to operational and guest situations. Maintains a field presence that drives performance metrics.
• Provides feedback coaching and development to Team Captains and attendants. Verifies that each Team Member is maintaining Universal Orlando (UO) service standards by greeting interacting and assisting Guests. Ensures that Team Member Satisfaction and Guest Satisfaction initiatives are in place to keep the workplace fun while increasing overall satisfaction for both Guests and Team Members.
• Responsible for maintaining the quality cleanliness and facility maintenance standards along the waterway docks and Yachts to ensure the locations are show ready for Guests. Maintains effective relationships with UO interdepartmental partners including Resort hotel partners to achieve these goals. Conducts regular area walks with partners to drive solutions for known concerns.
• Analyzes various reports including Guest comments KPI data and incident reports. Reacts to this information and implements programs to improve operational effectiveness. Manages labor budgets for assigned venue. Mitigates overtime by adjusting staffing to daily attendance levels.
• Ensures the safety of Guests and Team Members by reviewing and revising safety procedures responding to potentially unsafe conditions. Creates standard operating procedures to document safe operating procedures and uses counseling forms to correct Team Member actions in accordance with UO policy.
• Maintains positive working relationships with Resort Hotel partners to ensure a seamless experience for Resort Hotel Guests. Collaborates with partners to continuously seek ways to enhance the Guest experience.
• Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• High school degree or GED required.
• Associate degree (AA) or equivalent from twoyear college or technical school preferred.

EXPERIENCE:

• 1 year of supervisory experience required; or equivalent combination of education and experience.

CERTIFICATIONS LICENSES REGISTRATIONS:

• Must have a clean driving record.
• Must be able to complete the Basic Water Safety class which consists of swimming (without touching the sides of the pool) and treading water.
• Required to pass a DOT Coast Guard Physical as well as random drug testing.

ADDITIONAL INFORMATION:

• Strong customer / team interaction skills.
• Excellent verbal and written communication skills.
• Detail oriented.
• Ability to multitask in a fastpaced environment.
• Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
• Ability to solve practical problems involving several variables in standardized situations.
• Ability to identify and anticipate both opportunities and problems and drive them to resolution.
• Willing to work a flexible schedule with nights and weekends required.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.