Quality Assurance Coordinator (Day shift)
Quality Assurance Coordinator (Day shift)
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$ 24 - 26
1 Vacancy
Job Description
We understand that the world we want tomorrow starts with how we do business today and thats why were inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each others growth and development. Our culture is centered on our guiding philosophy The Five Principles: Quality Responsibility Mutuality Efficiency and Freedom. Today Antech is driving the future of pet health as part of MarsScience & Diagnostics a familyowned company focused on veterinary care.
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps select the Jobs Hub app then click the magnifying glass to Browse Jobs.
Work Shift:Alternating schedule MonFri and TuesSat Day shift
Work Type: OnSite
This is an OnSite role based out of one of Laboratory located in Fountain Valley CA.
The Target Pay for this position is $2426 an hour. At Antech pay decisions are determined using factors such as relevant jobrelated skills experience education training and budget.
PURPOSE OF JOB:
The primary responsibility of the QA Coordinator is to provide superior customer support to our clientele. This person must possess excellent phone skills project a pleasant tone regardless of the nature of the call as well as exhibit empathy towards our consumer base. This agent must be able to effectively multitask while showing superior follow through on any problem cases they might face throughout the day. The ideal candidate is someone always looking to go above and beyond general job expectations in an attempt to provide our customers with the best possible service experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully an individual must be able to satisfactorily perform each essential function. The requirements listed are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proactively handle problem cases including but not limited to missing samples delays and incorrect reporting.
- Answer calls and emails from Client Services Sales Representatives and Antech pathologists regarding issues then investigate and respond to clients
- Manage Manifest accounts
- Monitor and proactively resolve issues on Add Log and department pending list
- Create weekly management reports for Supervisors meeting
- Fax reports via automated and/or manual methods
- Process requests to add cancel and/or recheck tests
- Verbally communicate test results over the phone when requested
- Locate and pull test request forms to verify information as requested by the client
- Effectively navigate through both Antrim and Atlas software systems
- Provide detailed INQ notes within accessions
- Cultivate and maintain a wellrounded knowledge of the daily proceedings of the laboratory
- Possess strong problem solving skills but is also able to effectively route issues to the proper personnel for resolution
- Performs other duties as assigned.
- We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization. Every employee has the responsibility to ask questions seek guidance and report concerns and/or violations of company policy or ethical standards. Antech Diagnostics has several processes in place to communicate with leadership and expects that employees will have a commitment to integrity and uncompromising values.
EDUCATION/EXPERIENCE:
- High school diploma or equivalent
- Possess either customer service veterinary medical and/or laboratory experience
- Minimum of 1 year experience as a veterinary technician laboratory technician or medical assistant is preferred
- Related experience such as veterinary or biology credits call center or other intensive service background is optimal
.
REQUIRED SKILLS AND ABILITIES:
- Organized with the ability to multitask in a fast paced environment
- Strong interpersonal organizational negotiation and problem solving skills
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Products including Word Excel and PowerPoint
PHYSICAL DEMANDS:
- Extensive sitting phone and computer use (at desk 80% of shift)
- Extend and reach with hands and arms and use hands and fingers
- Occasionally required to bend kneel stoop or crouch
- May be required to lift move and carry up to 10 lbs.
- Specific vision abilities required including close vision color vision depth perception and the ability to adjust focus.
- Hearing ability to effectively communicate via the telephone and in person
- Ability to communicate verbally on the telephone and in person
- Fluency in the English language
WORK ENVIRONMENT:
- The employee will primarily work in a typical office environment including use of cubicles computers and overhead lighting.
- Temperature extremes will be minimal to nonexistent.
- The noise level in the work environment is usually moderate.
- The employee will be required to use a computer spreadsheets database management email and the Internet.
- The employee is frequently required to use a calculator; fax copy machine and phone system.
About Antech
Antech is a leader in veterinary diagnostics driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90 reference laboratories around the globe; inhouse diagnostic laboratory instruments and consumables including rapid assay diagnostic products and digital cytology services; local and cloudbased data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and boardcertified specialist support services.
Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health wellness and financial needs of our associates.
All Fulltime associates are eligible for the following benefits and more:
Paid Time Off & Holidays
Medical Dental Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts
We are proud to be an Equal Opportunity Employer Veterans / Disabled. For a complete EEO statement please see our Career page at Antech Careers.
Note to Search Firms/Agencies
Antech Diagnostics Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is positionspecific. Any resumes curriculum vitae and other unsolicited assistance from search firms that do not have a written search agreement or positionspecific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.
Required Experience:
IC
Employment Type
Full-Time
