EARN Program Manager
EARN Program Manager
Posted on :
05-05-2025
Employer Active
1 Vacancy
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Job Description
Overview
EARN Program Manager
Salary: $/year
Scope of Position:
Provide functional leadership to team members by directing their daytoday work. Ensure and monitor the teams compliance with programspecific regulations and requirements and provide ongoing coaching to improve the teams individual and collective performance. Provide services directly within the EARN program.
Responsibilities
Essential Functions:
- Ensure that staff and program resources are being utilized appropriately and according to local policies
- Monitor and track contract operating expenses and serve as direct point of contact for vendors connected to operating expenses
- Stay up to date on program guidelines to make any operational adjustments
- Attend monthly calls with BEP to learn of any programmatic changes
- Ensure staff get access to state local or internally recommended/required professional development and trainings
- Lead efforts to ensure contractual goals are met and share reports with Regional Director of Operations for feedback and adjustments
- Liaise with WDB to share best practices updates in policies/processes special projects and contract performance
- Lead efforts to communicate with DHS/CAO staff on policies changes technical assistance program design and share feedback with the WDB and TANF staff
- Ensure contractual goals are met and share reports with Regional Director of Operations
- Hire and develop training for new staff
- Coordinate and handle billing and payments connected to contract
- Collect and gather a list of community resources and partners to offer additional services
- Successfully resolve customer/partner issues to ensure positive experiences in partnership with the Site Administrator
- Own and implement program design from enrollment to termination/retention
- Create and execute outreach engagement and reengagement strategies for participants
- Track and monitor nonexpendable property and inventory
- Assist with administering supportive services/incentives in accordance with local policies
- Maintain cross functional relationships with local programs and partners
- Collaborate with WIOA Program Manager for opportunities for dual enrollment
- Maintain team compliance in accordance with local processes and policies
- Conduct internal file audits and assist with case review
- Delegate responsibilities to EARN Lead as needed
- Other opportunities as available
Qualifications
Education and Experience Requirements:
- Bachelors degree preferred or equivalent experience
- Customer service and leadership experience preferred
- Must be comfortable making presentations to large groups of people
- Must be able to work independently and possess good interpersonal skills
- Must be computer literate and proficient in Microsoft and creative suite products such as Adobe Word PowerPoint Outlook and Excel
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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