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Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS Human Capital (HC)Management Level
AssociateJob Description & Summary
At PwC our people in talent and development focus on finding deploying training and enabling talent through talent identification and enhancing employee skills and knowledge fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate assess educate and train employees in line with market developments and firm strategy.Driven by curiosity you are a reliable contributing member of a team. In our fastpaced environment you are expected to adapt to working with a variety of clients and team members each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm you build a brand for yourself opening doors to more opportunities.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
ACDET Process Specialists will support the implementation execution and change or process improvement of Deployment Enablement processes. They are required to work independently or as a team to meet the desired outcomes and have a good understanding of Deployment function (Talent Supplychain/workforce/resource management). The Process Specialist will be aligned or realigned to a specialized workstream based on business needs.
Previous experience of working in a Consulting firm Deployment function with Operation process execution and Compliance checking will be an added advantage.
Education Background Bachelor in any stream
Level Associate 2
Relevant years of experience: 25 years
Location Preferred Kolkata Hyderabad
Tool Knowledge:
Preferred Alteryx / Tableau/ Power BI / PowerApps / SharePoint
Required Intermediate Excel
Responsibilities:
Process specialists are responsible for ensuring that all steps in a process are completed correctly and on time.
Executing or implementing processes procedures or methods as per the prescribed SOP guidelines and SLA requirements
Executing activities for multiple work streams or processes within independently determining priority of tasks;
Utilizing analytical ability through troubleshooting and evaluating various systems and tools including Microsoft Excel.
Making decisions and solving problems independently with the expectation to consult with a supervisor on more difficult issues
Aid the deployment team on other operational and backend activities as per the approved service requests
Report to the Process SME on timely completion of prescribed process steps daily.
Desired Skills and Experiences:
Excellent interpersonal and communication skills.
Must be proactive flexible able to think outside of the box and solve creatively.
Exceptional timemanagement skills with ability to multitask and work under tight deadlines.
Demonstrate learning agility to learn new processes and unlearn obsolete processes
Support to the teams execution of assigned tasks and behaviors such that KPIs and SLAs are met.
Provide analytical support to business teams.
Prior experience in process related to compliance checks or KYC related processes in financial institutions.
Maintain confidentiality about all employee client and company records
Understanding of Compliance / Audit and Deployment processes
Perform centralized compliance checks maintain compliance trackers populate process quality reports perform transactional schedule management tasks.
Release or escalate potential matches accordingly as stipulated in the working instruction to originating business unit and relevant compliance department.
Perform basic schedule changes movement of bookings and unavailability in the scheduling systems.
Followups on low utilized very high utilized professionals schedule adherence unavailability time etc.
Perform confirmation checks and followups with ETs with high drop / schedule changes.
Preferred Skills and Experiences:
Basic knowledge of using the workforce management systems will be preferred.
Basic knowledge about working on SharePoint.
Previous experience of working in a Consulting firm / Big 4 (Tax and Assurance) Deployment function with Compliance checking will be an added advantage.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Business Performance Management Business Reporting Communication Conflict Resolution Coordinating Staff Data Analysis Demand Management Development Collaboration Emotional Regulation Empathy Human Resources (HR) Report Inclusion Intellectual Curiosity Optimism Project Resource Allocation Project Resource Management Resource Allocation Resource Identification Resource Interpretation Resource Management Resource Sharing Staffing Model 10 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
May 30 2025Required Experience:
IC
Full-Time