Program Manager (Full-time), Community Moderation

At Amazon Community Moderation team we are always exploring new opportunities to shape our global business.

Community Moderation is responsible for building customers trust to help shoppers make informed shopping decisions through Amazons Social/Community features including Customer Reviews Questions and Answers and Customer Profiles and new teams e.g. Inspire and Shop by Interest. By driving customer trust in user generated content we increase long term customer engagement on Amazon. Upholding customer trust is challenging and impactful for Amazon.

As a Program Manager in our team youll be an essential part of innovating and transforming our processes.
Youll be taking the lead on the design and launch of new programs for our customers. Youll also oversee programs that are already running and find ways to improve them. You will have the opportunity to leverage your technical and program management skills leading medium to large projects. You will be working closely with Operations Engineering Science and Business Teams. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

The role requires customer focus creativity a datafirst orientation and experience with performance and scale. You will have the opportunity to make a difference in a fast paced dynamic environment where your ability to dive deep communicate collaborate and drive changes will be a key. You will play a very important role in ensuring a great customer experience improving customer trust in our user generated content features with an eye on automation to help develop scalable and robust solutions.



Key job responsibilities
Serve as point of contact between Operations and Moderation teams for systems improvements.
Work with communities and content owner teams to create new and update existing guidelines based on new project launches and quality alignment.
Work with client teams to gather forecasts dive deep and understand forecast anomalies and communicate results to stakeholders.
Work with Communities to gather and prioritize business cases to improve manual and automated moderation.
Work with Product Manager to prioritize initiatives and new feature requests.
Safeguard Moderation performance metrics and conduct root cause analysis when missed using data sources such as QuickSights Hubble and Heartbeat.

A day in the life
As a Program Manager you will build collaborative relationships with partners across the company as well as external customers to manage workflows and drive improvements. This collaboration includes working with product managers and stakeholders to ensure that customer provided content adheres to our guidelines and policies and managing the operational processes used to safeguard this trust. You will define policies and procedures and partner with Communities to make sure content adheres to our guidelines.

About the team
Our team is passionate about human motivation and behavior and uses machine learning classification algorithms and scalable platform services to have a crossorg impact every day. We evaluate user research customer experience knowledge data and crossAmazon Moderation expertise to ensure other teams think about customer trust.

Our team is based in Berlin Germany. Home to renowned universities research institutes orchestras museums and celebrities as well as host of sporting events its a world centre for culture politics media and science too. Not surprisingly Berlin is also a popular tourist destination. Here you can make the most of a wealth of diverse festivals architecture nightlife and contemporary arts along with strong transport networks and a high quality of living.

Inclusive Team Culture
Here at Amazon we embrace our differences and are committed to furthering our culture of inclusion. We offer 13 employeeled affinity groups with 190 global chapters. Some examples include the Amazon Women in Engineering (AWE) People with Disabilities (PwD) and Mental Health and WellBeing (MHW) at Amazon. We host frequent learning experiences to ensure DEI is consistently treated as a priority. We actively recruit people from diverse backgrounds to build a supportive and inclusive workplace and take steps to ensure employees have a sense of belonging value and opportunity.
Our team is dedicated to supporting you with mentorship and pathways for ongoing development.
We have a broad mix of experience levels and tenures and are building an environment that celebrates knowledge sharing and promotes career choice. The perks of being an Amazon employee dont stop at collaborating with great people on exciting and innovative projects. Amazons benefits support the needs of our diverse workforce and their family members no matter what stage theyre at in their life or career.

Bachelors degree
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience in program or project management
Experience working cross functionally with tech and nontech teams
Experience in defining and implementing process improvement initiatives using data and metrics
Experience defining program requirements and using data and metrics to determine improvements

Experience in driving end to end delivery and communicating results to senior leadership
Experience leading process improvements
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.