Student Services Manager
Student Services Manager
Posted on :
05-05-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Customer Service & Sales
- Support student recruitment through walkins reenrolments and agent communication
- Plan and deliver engaging events and student activities
- Collaborate with internal teams to meet service and sales targets
Student Welfare
- Oversee student wellbeing including safeguarding and U18 care
- Serve as main point of contact for student issues and emergency support
- Maintain a respectful safe and vibrant school culture
Accommodation Management
- Manage host family and residence bookings
- Address student housing issues and maintain high occupancy levels
- Coordinate with Sales and Admissions to forecast accommodation needs
Operations & Compliance
- Ensure smooth delivery of group bookings and student services
- Maintain accurate student records and ensure compliance with health & safety standards
- Prepare reports and materials for Languages Canada audits
- Support accreditation requirements and continuous quality improvement
Team Management
- Oversee the student services team members Activity Coordinator Accommodation Officer and any other team members added to the team.
Knowledge Qualification and Experience
- Postsecondary education in Business Education Hospitality International Relations or a related field.
- Minimum of 23 years of experience in student services customer service education management or a similar role.
- Strong understanding of student support services including welfare accommodation visa advising (where appropriate) and activities programming.
- Proven experience in delivering exceptional customer service and achieving high levels of client satisfaction.
- Ability to manage multiple projects and priorities in a fastpaced environment.
- Outstanding verbal and written communication skills.
- Excellent organizational skills with strong attention to detail.
- Ability to work both independently and collaboratively within a team environment.
- Proficient in Microsoft Office Suite and CRM systems or other student management systems.
Preferred
- Experience working with international students or in a multicultural environment.
- Familiarity with sales and admissions processes within an educational institution.
- Knowledge of local regulatory requirements for international students (e.g. visa compliance).
- Event planning and student engagement experience.
- Fluency in a second language is considered an asset.
Skills and Attributes
- Commitment to personal and professional development
- Creative lesson content and design
- Aptitude and enthusiasm for use of technology in learning
- Working knowledge of Microsoft Office
- Customer focussed customers include students agents and all colleagues
- Resilient with a flexible cando approach to work
- Willingness to help collaborative and be a team player
- Ability to build rapport and engage with a diverse range of people
What we offer:
- Competitive remuneration package based on qualifications & experience.
- Private Medical Plan
- Training & development programs.
- Opportunities for career growth within a global organization.
- Access to our wide portfolio of courses offered for free or on discounted rates.
- People centric inclusive culture with regular wellbeing and social activities.
- Extra days off based on the length of service.
- Doing good day. (1 paid day off per year for volunteering activities)
- Regular online networking and crossdepartmental meetings with the Bayswater team globally.
Bayswater Education provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Bayswater Education Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Required Experience:
Manager
Employment Type
Full-Time
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