Lead IT Operations Analyst â Executive Support
Lead IT Operations Analyst â Executive Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 104700 - 157100
1 Vacancy
Job Description
The Lead IT Operations Analyst will be responsible for assistingexecutiveleadership and their staff primarily working out of St. Paul MN headquarters with flexibility to travel to local offices and offsite events. This position requires excellent customer serviceskills with an emphasis onexecutiveleadership and professional disposition.
The position requires excellent verbal/written communication skills along with technicalsupportand analytical skills. The candidate will regularly work with all levels ofsupportto troubleshoot gather data and update necessary knowledge articles with the express goal of providing the best executive experience possible. Supportaudio video technologies and need experience coaching/ mentoring technical team members.
This position is based in St. Paul MN.
What You Will Do:
- Responsible for Client Support software troubleshooting hardware break fix installations inperson and/or remote assistance
- Perform a variety of tasks and work supporting audio video and other conferencing applications
- Development of processes and KBs for common issue resolution
- Perform rootcause analysis for issues identified while coordinating with othersupportteams to propose corrective action forsupportprocesses and protocols
- Supportexecutivemeetings including audio visual onsite & offsite venues
- Readily available to takesupportcalls fromexecutivesand theirsupportstaff
- Perform cursory site evaluations and risk analysis forexecutiveboard meetings
- Works with andsupportsWindows Mac OS mobile operating systems and general computerrelated issues.
- Works with mobile device management e.g. Intune (Android & iOS)
- Works with Office 365 OneDrive Active Directory Ticketing Systems and Microsoft Teams
Minimum Qualifications:
- Bachelors Degree in a technical area and 8 years of work experience or High School Diploma/GED completed and 12 years of equivalent work experience
- 1 year of experience in a technical support role
- Experience with Audio Video Technology both hardware and software
- Experience working with andsupportingWindows Mac OS mobile operating systems and general computerrelated issues.
- Experience working with mobile device management e.g. Intune (Android & iOS)
- Experience working with Office 365 OneDrive Active Directory Ticketing Systems and Microsoft Teams
- Experience working in a customerserviceenvironment
- Excellent verbal and written communication skills
- Ability to work flexible work hours including occasional nights and weekends
- Ability to work offsite
Preferred Qualifications:
- Experience working with Csuite executives
- Experience leading a technical team
- Ability to adapt in a quickly changing environment and capable of working independently
- Works well under pressure
- Ability to perform well under pressure
- Strong team player with a collaborative mindset
Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and marketcompetitive benefits to meet the needs of our associates and their families.Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website view our benefits at Customer Requirements Notice
To meet customer requirements and comply with local or state regulations applicants for certain customerfacing roles may need to:
Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
Be fully vaccinated for COVID19 including a booster if eligible unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as to comply with applicable laws. If you have a disability and require accommodation assistance in this application process please visit the Recruiting Support link in the footer of each page of our career website.
Required Experience:
IC
Employment Type
Full-Time
