Staff Services Analyst- Program

The Staff Services Analyst I classes are responsible for performing professional level analytical duties involving general administrative staff development fiscal and/or program analytical work. Incumbents gather analyze and chart data; prepare reports and make recommendations on procedures policies and program/functional area issues and alternatives; review and analyze proposed legislation and advise management on the potential impact; make decisions in financial and other administrative systems of average to difficult complexity; prepare correspondence; and perform other related duties as assigned. Incumbents do not supervise other professional staff but may supervise clerical and/or technical employees as an ancillary duty (not as the preponderant responsibility of the position).

The Staff Services Analyst I level is the entry level into the professional Staff Services series. Incumbents work under close supervision. Assignments are generally limited in scope and under the direction of a higherlevel employee. As experience is gained the incumbent is granted more independence from supervision. Most incumbents are expected to promote to the II level after one year of satisfactory performance; however positions limited to analytical duties of a more routine repetitive nature will be permanently allocated to the Staff Services Analyst I level.

Nature of work:The primary function of a Staff Services Analyst I is to perform professional level analytical duties in the areas of:

Typical duties of a Staff Services I include:Perform complex research and analysis of existing and proposed state and local department policies procedures programs and systems; interview consult and coordinate with state and local departmental officials employees and others to give and receive information; prepare written reports and makes recommendations on procedures policies and functional issues and alternatives; make effective presentations before various groups; and prepare clear and concise comprehensive reports summaries abstracts correspondence and other documentation.

Ideal Candidate:The ideal candidate has the ability to research problems and central issues accurately and objectively and to recognize alternative solutions and determine an effective course of action; make sound decisions and independent judgements within established guidelines; express information and ideas orally and in written form; develop and maintain cooperative effective working relationships; accept increasing responsibility; prioritize plan coordinate and organize simultaneous work assignments and project to meet critical and competing deadlines; work as a team contributing to and/or leading team efforts; and must be proficient in Microsoft Office specifically Word and Outlook superior skills in writing procedures and developing written plans is required;

• Performs coordinates monitors and participates in various administrative analytical functions typically within a departmental program or administrative section.
• Reviews program updates letters and notices for potential impact on various programs and activities; recommends and prepares policy and procedure changes to ensure compliance.
• Compiles maintains and analyzes data; identifies trends and makes recommendations involving the formulation of policy and procedures as well as staffing and organizational changes.
• Serves as a resource and provides advice and information to supervisors managers and other internal staff the public and other agencies in area(s) of assignment including the interpretation and explanation of a variety of programs policies rules regulations labor contracts and Memorandum of Understanding.
• Conducts surveys and performs research and statistical analyses on administrative fiscal personnel staff development and/or programmatic problems.
• Makes presentations before committees boards commissions departmental staff advisory groups or community groups to provide information and recommendations advocate a position encourage participation and/or respond to questions.
• Analyzes business process requirements and coordinates with information technology staff and/or consultants to develop automated solutions.
• May plan and coordinate the design and implementation of new and revised programs systems procedures methods of operation and forms.
• Compiles materials; prepares analytical reports manuals and publications.
• Prepares public relations materials (e.g. brochures informational materials customer satisfaction surveys).
• Provides consultation and recommends solutions regarding research findings organizational improvement initiatives and related issues concerning departmental effectiveness and goal attainment. Evaluates effectiveness through performance measure development and monitoring activities and recommends modifications.
• Collaborates with County departments and agencies on crossfunctional projects.
• Coordinates assigned activities with other departments divisions units and with outside agencies; represents the division or department in committee meetings; responds to complaints and requests for information.
• Establishes and maintains positive working relationships with coworkers; representatives of community organizations; state/local agencies and associations; internal management and staff; and the public by utilizing principles of effective customer service.
• Reviews evaluates and recommends actions on appeals for administrative hearings; makes presentations to the Administrative Law Judge on behalf of the assigned department.
• Investigates client complaints; maintains complaintrelated documentation.
• Plans designs performs and documents quality assurance activities pertaining to staff qualifications case activities financial and/or other assigned functions.
• May supervise clerical and/or technical employees by assigning monitoring reviewing and evaluating their work; may provide training to less experienced staff.
• Performs related duties as assigned.

• Plans identifies and analyzes program administration problems and develops solutions.
• Reviews existing and proposed local state and federal legislation/regulations for impact on the departments activities consults with department personnel; develops recommendations; and prepares proposed changes.
• Performs departmental quality assurance duties by reviewing casework and analyzing time studies and production analyses.
• Extracts and reviews data to prepare reports consisting of specific program/caseload data to monitor progress toward goals including progress of Quality Improvement Plan.

• Public and business administration principles and practices.
• Methods and techniques involved in conducting analytical studies of administrative and management practices methods and procedures.
• General research practices techniques and terminology to conduct research for a department.
• A variety of computer software applications including database graphics/presentation work processing and spreadsheet software.
• Methods and techniques of report preparation.
• English language (i.e. composition spelling grammar and sentence structure).
• Project management principles to ensure projects activities are conducted in a fiscally responsible and timely manner.
• Principles and practices of effective customer service.
• Principles of teamwork and teambuilding in order to work effectively as a member of a team and facilitate effective teamwork.
• Principles and practices of the functional areas applicable to the assigned options.
• Principles and practices of leadership and supervision.
• Community needs and resources.

• Analyze a situation or problem including stressful situations accurately and objectively in order to identify alternative solutions and determine an effective course of action.
• Collect and analyze data and information in order to derive logical conclusions.
• Formulate options and make recommendations based on data and information collected.
• Analyze policies procedures and programs and make effective recommendations.
• Make sound decisions and independent judgments within established guidelines.
• Read interpret and apply a variety of information (e.g. laws policies procedures court cases memorandum of understanding ordinances contract provisions legislations directives) in order to provide information and ensure compliance.
• Analyze and interpret basic statistics.
• Perform arithmetic calculations including ratios and percentages.
• Operate a computer to prepare results of analyses (i.e. reports tables charts and graphs) and perform operations (i.e. conduct research on the internet collect input and retrieve data and information).
• Express information and ideas orally in a clear concise organized manner by using proper diction grammar and volume so that others will understand.
• Make effective presentations and respond to questions from various groups including boards committees and the public.
• Compose business communications (e.g. letters memos notices) and reports policies and procedures in a clear concise organized and accurate manner.
• Identify problems and central issues.
• Reason logically and critically.
• Perform analyze and document research.
• Research legislative issues and read and understand legislation.
• Recommend and implement changes/improvements.
• Develop and maintain cooperative effective working relationships with coworkers representatives of community organizations state/local agencies and associations supervisors internal management staff employee representatives and the public.
• Effectively mediate and resolve conflicts between/with individuals.
• Influence and persuade others to accept a particular viewpoint or to follow a particular course of action.
• Work and interact with a variety of individuals from various socioeconomic ethnic and cultural groups in person and by telephone including situations where relations may be strained or confrontational.
• Work independently and accept increasing responsibility.
• Prioritize plan coordinate and organize simultaneous work assignments and projects to meet critical and competing deadlines.
• Manage projects by developing project budgets and timelines to ensure projects meet time and budget guidelines.
• Work as a team member by keeping communication open offering support sharing knowledge and contributing to and/or leading team efforts.
• Supervise clerical and/or technical employees if required by the position.
• Monitor plan direct assign and review the work of clerical and/or technical employees if required by the position.

• Theories principles goals and objectives of public social services/child support services.
• Laws rules and regulations governing assigned program areas.
• State and federal laws and regulations related to public assistance programs.

• Apply program planning principles and techniques to problems and issues.
• Build coalitions among groups with differing needs and objectives.
• Plan and evaluate social service/child support programs.

Examination Information
Training & Experience Examination Weighted 100%

The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on predetermined rating criteria. All applicants must complete the entire examination to receive a score. To obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination.

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

Eligible List Information

A departmentalopen eligiblelist will be established for the county of Tehama. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

Retest Period

Once you have taken the examination you may not retest for SIX (6) MONTHS from the established eligibility date.

Special Testing Arrangements

Special testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contact CalHR atorupon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

Education Documents

If you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

General Information

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.

If you meet the requirements stated on this bulletin you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.

General Qualifications:Applicants must possess essential personal qualifications including integrity initiative dependability good judgement the ability to work cooperatively with others and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process a background investigation may be required.

Equal Employment Opportunity

The Merit System Services program is committed to equal employment opportunity for all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

Benefits
This position offers the following benefits:

• Represented by the Joint Council bargaining unit.
• 96 hours of vacation per year increasing upon continuous years of service.
• 96 hours of sick leave per year.
• 14 paid holidays plus one 8hour personal holiday.
• CalPERS retirement plan 8% employee contribution.
• The County pays approximately 80% of premium for medical dental and vision plan (including a $30000 life insurance plan for employee). For the employee and entire family the current employees share of the insurance plan is $234.54 per month.
• Annual salary step increase based upon satisfactory performance and completion of 2080 hours (Steps A to E).
• Deferred compensation plan with the County matching the employees deposit up to $60 per month.
• Supplemental insurance plans are available.
• Employee Assistance Program is provided to all employees at no cost by the County.

Additional Information
ADA/EEO/DRUGFREE WORKPLACE
As a condition of employment Tehama County Social Services will require:
A valid drivers license will be required at the time of appointment. Individuals who do not meet this requirement due to a disability will be reviewed on a casebycase basis.
Proof of ability to work in the United States
Preemployment drug testing and physical
Government agencies accessing US government information which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include fingerprinting citizenship verification and local law enforcement checks. State agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.

About Tehama County

Beautiful Tehama County is in the heart of northern California midway between Sacramento and the Oregon border. Based on the shores of the Sacramento River and in the shadows of Mount Lassen Tehama County boasts some of the lowest housing costs in California along with short commute times to work. The County is home to a myriad of recreational activities.