Assistant Costa Store Manager
Assistant Costa Store Manager
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Job Description
EOE/AA/Disabled/Veterans
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training resources and support from both managers and colleagues there is always an opportunity to develop and grow.
Please note that this is a Maternity Cover End of the fixed term contract on 21/12/2025
A WORLD OF REWARDS
- Yearly Salary of 31000
- Smart uniform providedand laundered
- Free and healthy meals when on duty
- Grow your Career !
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes Find out what and how we are doing ()
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Guest Experience Day after successfully passing probation
- Modern and inclusive Team Members areas
An Assistant Costa Store Manager oversees all Food and Beverage operations including Restaurants Bars Caf Room Service Conference and Banqueting and Kitchens to ensure high standards of quality and service.
Maintain an effective service with an emphasis on high quality efficient service and follow the Costa Brand Standards
Check that Guest service standards are set implemented and monitored and continuously evaluated via Costa NPS Costa Check
Setup of the outlet in accordance with the predetermined standards of the operation
Comply with licensing regulations and hotel procedures relating to the Health & Safety HACCP and Costa Brand requirements and conduct staff training sessions accordingly
Demonstrate a perfect knowledge of all beverages served in the store how beverages are prepared (to recipe) and presented and how personnel are trained to possess this knowledge and the application of it
Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
Assist the F&B Manager to evaluate the performance of the Team ensuring the highest standards of service are given at all times
Assist the F&B Manager to ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner
Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
Complete all necessary administration in accordance with Company procedures relating to all staff members
Work with Food and Beverage Manager to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
Meet or exceed the monthly revenue target
What are we looking for
Customer Service experience in supervisory or above capacity
A warm personality attentive and smartly presentable
An ability to listen and respond to demanding Guest needs
Excellent leadership interpersonal and communication skills
Accountable and resilient
EVERY JOB MAKES THE STAY.
At Hilton It Matters Where You Stay but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.
Find out more about all our brands and hotels Hilton Brands Global Hospitality Company
Required Experience:
Manager
Employment Type
Full-Time
