Fire Service Technician
Fire Service Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Be part of the future!
We are one team dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent and well give you the space and opportunities to grow and succeed. We are committed to make a difference.
What we offer:
- Competitive Starting Pay
- Paid Training
- Global Advancement Opportunities
- Company Vehicle (as applicable)
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) savings plan with company match
- ShortTerm and LongTerm Disability
- Employee Assistance Program
- Wellness Program
- And More!
What you will do:
Receive service calls from Service Resource Center including a brief description of equipment/system malfunctions
Contact customer representative and ascertain equipment/systems problems
Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
Follow prescribed troubleshooting procedures and refer to technical manuals part manuals change notices and bulletins modification notices etc. to repair equipment
Service troubleshoot and install many different manufacturers Fire & Life Safety systems including SimplexGrinnell
Read and interpret blueprints diagrams submittals specifications software/systems programs schematics and operational product manuals
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers
Obtain customer signature upon completed service call assignment
Participate in a scheduled Oncall rotation
Help to train or mentor others on the service team
Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
Perform other duties as assigned
How you will do it
This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram device replacement/repair resolving low voltage circuit troubles and system testing.
Organize and effectively utilize technical resources information material and support to assure efficient execution of all assigned tasks.
Candidate must possess excellent written/verbal communication and outstanding customer service skills.
Position involves the programming of fire alarm security and access control system panels.
Experience CCTV and IT and IP networks a plus.
Complete and submit all required taskrelated activity productivity and other documentation in a timely manner.
On call and after hours work required on occasion at customer need.
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
Provide quotes to support recommendations and solutions.
What we look for:
Required
5 years documented experience in low voltage electrical systems including Fire/Life Safety systems Access Control Nurse Call and Paging systems.
Must have a Maine State Electrical License
NICET ll Level II certification Strongly Preferred
Experience in reading and interpreting blueprints submittals and operational/product manuals.
Knowledge of test equipment multimeter digital analyzer and commissioning devices.
High School Diploma or equivalent
Ability to follow verbal and written instructions.
Capable of performing physical labor to include carrying and moving equipment and tools up to 5070 lbs.
Able to work in unusual and sometimes difficult position such as climbing ladders scaffolding and high lift equipment up to 40 feet working within ducts crawl spaces above ceilings etc
Ability to work flexible hours including weekends to meet customer requirements.
Overnight travel may be required.
Demonstrate a high level of customer service.
Maintain truck inventory to ensure timely response to customer needs.
Ability to adhere to implement and follow safety guidelines and procedures at all times.
Strong organizational skills positive attitude and an ability to learn quickly.
Possess a valid drivers license and driving record that meets company requirements.
Retain any licenses that are required by National State and Local codes.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and nondiscrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
IC
Employment Type
Full-Time
