Technical Support Specialist
Technical Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Who is Blueprint
What does Blueprint do
Blueprint helps organizations unlock value from existing assets by leveraging cuttingedge technology to create additional revenue streams and new lines of business. We connect strategy business solutions products and services to transform and grow companies.
Why Blueprint
At Blueprint we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division our multifaceted services team or you want to grow your career in human resources your ability to make an impact is amplified when you join one of our teams. Youll focus on solving unique business problems while gaining handson experience with the worlds best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint youll have the opportunity to work with multiple clients and teams such as data science and product development all while learning growing and developing new solutions. We guarantee you wont find a better place to work and thrive than at Blueprint.
We are looking foraTechnical Support Specialistto join us as we build cuttingedge technology solutions! This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.
In this role you will play a critical role in ensuring that internal systems and lab machines operate efficiently and effectively. This position offers a unique opportunity to work closely with creative and technical teams supporting the development of cuttingedge interactive entertainment. Ideal for someone who thrives in a fastpaced handson environment this role also presents occasional opportunities to support game testing operations directly.
Responsibilities:
- Collaborate with studio management and technical leadership to address ITrelated needs across the studio.
- Procure configure and manage PC hardware peripherals and equipment recycling.
- Provide daytoday IT support troubleshooting and resolving hardware and software issues.
- Manage user accounts and access via Azure Active Directory.
- Maintain accurate records of PC and hardware inventory.
- Write and maintain scripts (using Python C# or PowerShell) for test automation across PC and console environments.
- Support and maintain automated test infrastructure for lab machines.
- Work with broader enterprise IT teams to align with best practices and address escalated technical concerns.
Qualifications:
- 3 years of IT support experience including at least 2 years in a procurement or hardware management role.
- Proficiency with Microsoft services such as Azure Active Directory and Azure DevOps.
- Handson experience with scripting languages such as Python C# or PowerShell.
- Strong documentation and communication skills both written and verbal.
- Demonstrated experience resolving technical issues in a customerfocused manner.
Preferred Qualifications:
- Experience supporting game development teams or in a studio environment.
- Familiarity with multiple operating systems.
- Previous involvement in automated testing environments for software or hardware.
- A relevant degree in IT Computer Science or a related field is a plus but not required.
Salary Range
Pay ranges vary based on multiple factors including without limitation skill sets education responsibilities experience and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $70000 to $75000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidates qualifications and experience and may be outside this range.
Equal Opportunity Employer
Blueprint Technologies LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race color age disability sex gender identity or expression orientation veteran/military status religion national origin ancestry marital or familial status genetic information citizenship or any other status protected by law.
If you need assistance or a reasonable accommodation to complete the application process please reach out to:
Blueprint believes in the importance of a healthy and happy team which is why our comprehensive benefits package includes:
- Medical dental and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
Location:This is a fulltime onsite role based in Redmond WA (Puget Sound area) with a required inoffice presence five days a week.
Required Experience:
Unclear Seniority
Employment Type
Full Time
