Order Support Coordinator
Order Support Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At GE Appliances a Haier company we come together to make good things for the fastest-growing appliance company in the U.S. were powered by creators thinkers and makers who believe that anything is possible and that theres always a better believe in the power of our people and in giving them the freedom to explore discover and build good things together.
The GE Appliances philosophy backed by three simple commitments defines the way we work invent create do business and serve our communities:we come togetherwe always look for a better way andwe create possibilities.
Interested in joining us on our journey
The Order Support Coordinator plays a critical role in ensuring on-time and cost-effective delivery of customer orders. This individual will be responsible for daily coordination and communication between customers internal logistics teams transportation partners and delivery agents. Using Oracle Transportation Management (OTM) and other ERP tools the coordinator will schedule shipments manage delivery appointments and drive operational efficiency while meeting customer service expectations.Position
Order Support CoordinatorLocation
USA Louisville KYHow Youll Create Possibilities
Key Responsibilities:
Serve as the primary point of contact with customers to schedule and confirm daily shipments from designated warehouses or for assigned customer accounts using OTM.
Document customer delivery appointments in the ERP system to maintain shipment accuracy and visibility.
Coordinate the Meet Truck / Job Site Delivery planning process by collaborating with Local Delivery agents and Logistics Coordinators to confirm and execute time-sensitive deliveries.
Monitor daily shipment reports to identify missed deliveries or aged unscheduled orders; proactively escalate and resolve issues to maintain high shipped-in-window performance.
Review and update order statuses; communicate with business teams to convert orders to working status respond to inquiries and route orders back to order inputters when necessary.
Collaborate cross-functionally with Sales Transportation Carriers Local Delivery and Customers to ensure customer requirements are met while balancing cost and service.
Utilize standard operating procedures (SOPs) to drive consistent and efficient logistics processes.
What Youll Bring to Our Team
Minimum Qualifications:
High School Diploma or GED equivalent
Minimum 3 years of relevant experience in logistics order support transportation or customer service orAssociates or Bachelors degree with at least 1 year of relevant experience
Preferred Qualifications:
Proficiency in Microsoft Excel and web-based systems
Strong written and verbal communication skills
Proven problem-solving skills and ability to operate as a clear thinker under pressure
Experience in a fast-paced logistics order service or transportation environment
Ability to manage multiple priorities with strong attention to detail
Familiarity with ERP systems and Oracle Transportation Management (OTM)
Experience working with SOPs and continuous improvement practices
Spanish language proficiency is a plus
Bachelors degree in Business Supply Chain Logistics or a related field preferred
Work Environment / Technical Requirements:
A quiet distraction-free workspace
Reliable high-speed internet (minimum 30mbps download via cable or fiber)
Ability to demonstrate internet speed during the qualification process
Smartphone (Android or iOS) for VPN connectivity
Occasional travel to Appliance Park in Louisville KY may be required for meetings or training
Our Culture
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued connected and empowered to contribute while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard valued and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging purpose and engagement. Reflect the diversity of the communities we serve through our workforce products and practices.
By further embedding Zero Distance into our People and Culture framework we will continue to build a deeply connected organization. We are cultivating a culture of engagement belonging and connection because while attracting new talent remains a priority retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual team and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply please send an e-mail
Required Experience:
IC
Employment Type
Full-Time
