Crisis Hotline Clinical Supervisor

Northwest Human Services is a nonprofit Federally Qualified Health Center (FQHC) and has been a leader in providing advocacy quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical dental psychiatry mental health and wraparound services for those in our community who need it most uninsured individuals families the homeless and migrant workers.

Crisis Hotline Clinical Supervisor

Do you have a strong clinical background and a passion for suicide prevention crisis care and staff development Northwest Human Services is seeking a qualified Crisis Hotline Clinical Supervisor to lead and support the professionals answering the 988 Suicide & Crisis Lifeline and Crisis & Information Hotline.

JOB STATUS: Fulltime Monday Friday

SIGNON BONUS:$3000 (Internal candidates that are currently employed here at NWHS are not eligible for a signon bonus.)

YOUR ROLE:

As the Crisis Hotline Clinical Supervisor you are responsible for clinical oversight and training for the Crisis & Information Hotline/988 staff. You will provide training monitoring evaluation to the Crisis Information staff in accordance with American Association of Suicidology (AAS) National Suicidal Prevention Lifeline (NSPL) and 988 call center standards of care.

Your role as a supervisor is to support recruitment and hiring for a 24/7/365 multishift staffing structure. This includes reviewing and screening applicates and participating in interviews and selection process.

SPECIFIC DUTIES:

• Be accessible to 24/7 staff and provide casespecific consultation on callers presenting with complex issues/concerns high risk for suicide public safety risk repeat callers and other mental health challenges.
• Develop support and implement the training curriculum training schedules and monitoring and evaluation plan for cultivating staff knowledge and skillsets. This includes incorporating a variety of creative learning strategies to enhance participant learning (e.g. classroom format silent/live monitoring roleplaying etc.).
• Implement ongoing supervision schedules based on positions shifts and duties. Maintain documentation on all clinical or skill development plans created during case consultations and/or clinical supervision sessions.
• Assist the Manager with planning organizing and implementing monthly staff trainings as well as conduct annual testing of staff competency knowledge of standard operating procedures and accrediting agency standards of care. This includes identifying training topics developing agendas and facilitating meetings.

QUALIFICATIONS:

• Master of Arts (MA) Master of Science (MS) or Doctor of Philosophy (PhD) in psychology social work or a behavioral science field.
• Must meet the Qualified Mental Health Professional (QMHP) standards as outlined in OAR.
• 2 years or more of experience in a clinical setting providing mental health care and/or crisis intervention.
• Possess knowledge and experience with suicide assessment and intervention.

PREFERRED EXPERIENCE:

• Prior experience providing crisis intervention over the phone or in a professional setting preferred.
• Experience providing clinical supervision of employees and interns preferred.
• Education and knowledge of organizational behavior and program development preferred.

SUMMARY OF BENEFITS:Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

• Healthcare insurance plans: Medical Dental Vision
  
• Group Life: ShortTerm & LongTerm Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7/12 Paid Holidays a year 2 paid floating holidays for fulltime positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program Gym Membership & Smoking Cessation

TO APPLY:

To join our team please visit our websiteEmployment ()

For more information contact the HR/Recruiting Department at: 503.588.5828

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer We celebrate diversity and are committed to creating an inclusive environment for all employees.