Road Service Technician

About Us

Affinity Truck Center is an established leader in new and used truck sales parts and service lease and rental and financing. We have built our reputation on the work of our dedicated and experienced staff. We believe that our people are a key driver of our success. We offer a competitive wage and benefits package a unique level of concern for our employees and a stimulating work environment. At Affinity Truck Center you can expect to be part of a team of people who care about their work their clients and each other.

The Company currently offers 2 bonus plans for this position; a retention bonus and an efficiency bonus.

Summary: Correctly and completely diagnoses and repairs assignments on the road in an equitable and fully recoverable/reliable amount of time.

Job Responsibilities:

• Helps in conjunction with all other staff ensures the security of clients truck and property by applying protocols that are specific to their post.
• Completes diagnoses assigned equipment repair issues accurately and completely.
• Prepares and passes on an accurate list of needed parts and repairs for review and authorization to Service Advisor.
• Secures current price quotes through the Parts Department if requested.
• Performs authorized repairs and adjustments in a consistent highquality timely manner to a professional.
• Communicates with parts department to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Endeavors to remain up to date on the latest technical information and service procedures.
• Understands and is fully capable of properly using all necessary test equipment and special service tools pertaining to diagnoses and repair of appropriately assigned jobs.
• Manages repair strategy and vehicle downtime to effectively return downed equipment to productive service as soon as possible.
• Communicates findings observations and conclusions to take adequate responsibility for their time investment on the job assignment and ensure stability.
• Takes adequate responsibility for time invested in job assignment and ensures salability.
• Performs all repairs within established standard repair times (SRTs).
• Aids the Foreman in meeting deadlines and delivery of all promises made regarding assigned jobs and targets.
• Advises Leadsman of any complication immediately.
• Remains continuously aware of assigned workload while managing production time and repair promises.
• Ensures that repair order stories are kept uptodate accurate and complete with concise descriptions including cause of failure and work performed.
• Returns all shop tools and equipment promptly to assigned storage locations in clean orderly and usable condition.
• Attends all required service tech training sessions and Service Department meetings.
• Assists in instructing trainees as ordered by the Service Manager then directed by the Foreman.
• Knows understands and adheres to Dealership and Service Department policies procedures and protocols.
• Diagnoses any cause of malfunction and performs repair.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Documents all work performed and recommended on the repair order.
• Road tests vehicles when required.
• Supervises work of any apprentice technicians as assigned.
• Keeps shop area neat and clean.
• Understands keeps abreast of and complies with federal state and local regulations such as hazardous waste disposal OSHA RighttoKnow etc.
• Operates all tools and equipment in a safe manner.
• Safeguards information system assets by identifying abnormalities reporting suspicious activity and/or content and contributing to the resolve of cyber security problems.
• Performs other duties assigned.

Qualifications:

• Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
• Ability to effectively communicate with a positive outlook and attitude is a must.
• Valid Driver license and ability to be insured by Affinity
• Twoyear college or technical school or six months to oneyear training related experience/training or equivalent combination of education/experience
• Valid Driver license and ability to be insured by Affinity

Work Schedule and Travel:

Due to the nature of our business and the duties of the position in particular the actual schedule you will be required to work will vary based upon many factors including but not limited to the business needs of our Company the schedules of our customers the season of the year etc. You may also need to travel out of State for meetings training conventions etc. You will be reimbursed for travel expenses in accordance with Affinity Truck Centers travel policy.

Physical Requirements:

The physical requirements for this position include the following:

• Environment: Frequently works inside/outdoors in varying weather conditions and temperatures
• Environment: Occasional exposure to excessive loud noise
• Environment: Frequent Exposure to dust gas fumes chemicals etc.
• Lifting and carrying: Frequently lift and carry items weighing up to 90 pounds
• Bending twisting stooping reaching: Must be capable of frequent twisting and bending down to pick up items from lower shelves and reaching up for items stored at higher levels.
• Vision: Must have at least 20/40 acuity in each eye with or without correction.
• Hearing: Ability to perceive a forced whisper at a distance of 5 feet or less with or without hearing aids.
• Mobility: Ability to enter and exit the vehicle safely and efficiently.
• Mobility: Capability to climb into and out of trucks which may involve using steps or ladders. Must maintain three points of contact when entering and exiting trucks at all times.
• Dexterity in operating controls such as steering wheels pedals and gear shifts.
• Standing: Must be able to remain in a stationary position for a certain percentage of the workday such as 50% or more
• Walking: Regularly moving about on foot within the work area which may involve navigating through tight spaces or uneven surfaces.
• Hand Dexterity: Frequent use of hands and arms for grasping fine manipulation pushing and pulling reaching typing etc.
• Sitting: Frequent sitting while using a computer operating a vehicle operating a forklift driving a golf cart sitting at a desk attending meetings trainings seminars etc.

Mental Requirements:

The mental requirements for this position include the following:

• Ability to learn new tasks effectively
• Ability to take direction from others in a leadership and/or similar role
• Must have the capacity to follow and remember processes and procedures
• Must maintain focus on assigned tasks
• Ability to complete tasks independently without supervision
• Ability to communicate effectively with visitors customers and colleagues
• Ability to multitask
• Ability to prioritize
• Ability to work alone
• Ability to work in groups
• Ability to assist customers in a friendly manner
• Ability to communicate with others in a professional and respectful manner
• Ability to problem solve
• Ability to analyze and resolve issues
• Ability to exercise discretion & confidentiality
• Ability to engage in ethical conduct and decision making
• Ability to adhere to all company guidelines policies and procedures
• Ability to take criticism in a constructive manner
• Ability to maintain focus over long periods while driving
• Capacity for quick decisionmaking in response to changing traffic conditions or emergencies

Privacy Data Notice: Affinity Truck Center collects information that is shared with third parties to build profiles and personalize your experience throughout your employment. To view the categories of personal information we collect and the purposes for which the information is used to exercise your rights under the California Consumer Privacy Act (CCPA) or to access Affinity Truck Center Privacy Policy disclosures at any time visit the company website @ or email the HR department @

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.