Payments Analyst

Who We Are

In todays economy an increasing number of workers are choosing to freelance. By 2027 half the U.S. workforce will be independent contractors. Yet there is no system of record for this vast selfemployed community and the legions of businesses that increasingly rely on it. A new paradigm is needed to accommodate the future of work that is suddenly no longer in the future. That is what Wingspan is building.

Wingspan is the first payroll platform designed specifically for independent contractors and their businesses. We make onboarding payments and compliance easy for flexible workforces of all sizes. Whether youre a oneperson business or a large enterprise Wingspan has you covered.

Were a Series A startup based in NYC with backing from some of the best VCs and operators around including Andreessen Horowitz (a16z) and the CEOs and founders of Warby Parker Harrys Allbirds Invision and Flatiron Health.

Now were hiring for you: an ambitious individual ready to help build design and take us to the next level.

Are you ready to be part of a team redefining the future of work Apply now!

Impact of the Role

As a Payments Analyst you will play a critical role in managing payment escalations and operational processes. You will collaborate with the engineering product and finance teams to provide timely and effective resolution to escalations manage operational workflows and ensure smooth reconciliation of payments. Your mission is to enhance our operational efficiency through process optimization automating workflows and resolving discrepancies in balances and payment data.

This role will be based in Warsaw Poland and will have a remote work model that supports our commitment to employee wellbeing and worklife balance.

What Youll Do

• Handle technical escalations from the support team related to payment and platform issues.
• Oversee manual operational tasks identifying opportunities to transition these processes from manual to automated workflows.
• Reconcile payment transactions identifying discrepancies in balances or data and working crossfunctionally to resolve them.
• Continuously improve payment processes and workflows to increase efficiency and ensure a seamless user experience.
• Collaborate with product finance and operations teams to develop new processes for payment escalations and operational tasks.
• Gather and analyze data on escalations and payment workflows to identify patterns and inefficiencies.
• Create documentation to streamline payment operations and reduce the volume and response time of escalations.

Qualifications

• 3 years of experience in payment operations technical troubleshooting project management or related fields.
• Proven experience in owning projects from initiation to completion ensuring timely execution and successful delivery.
• Prior experience with reconciliation processes and identifying discrepancies in payment data.
• Strong analytical skills to investigate complex technical issues and propose datadriven solutions.
• Ability to work in a fastpaced environment with a strong focus on problemsolving and process improvement.

Requirements

• 3 years working directly for SaaS or fintech companies in payment operations or related fields.
• Proficiency in SQL with handson experience in BigQuery and Spanner: Specifically in analyzing payment logs to identify and resolve root cause issues related to transactions.
• Process Improvement: Demonstrated experience in optimizing operational processes and streamlining workflows.
• Team Collaboration: Ability to work well both independently and as part of a team collaborating effectively with colleagues.
• EarlyStage Mentality: Comfortable navigating complex challenges and adapting in a rapidly evolving environment.
• Analytical Ability: Strong attention to detail and ability to identify patterns discrepancies and process inefficiencies with a strong focus on problemsolving and process improvement.

Compensation

• We understand that each candidate brings a unique combination of skills experience and qualifications to the table which is why we tailor our compensation packages based on factors such as expertise years of experience certifications and other factors.
• At Wingspan we pride ourselves on offering a competitive and comprehensive compensation package that reflects our commitment to attracting top talent. The annual base salary for this role ranges from $100000 $115000 and is accompanied by a target equity package and an extensive suite of benefits including medical dental and vision insurance. All figures cited are in USD and pertain to workers located in the United States.
• Join us in our mission to innovate and excel knowing that you will be valued and recognized for your jobrelated knowledge skills and experience. Our comprehensive benefits and rewards are designed to help you thrive both professionally and personally as we work together to shape the future of our industry.

Perks & Benefits

• Unlimited vacation
• Competitive stock option package
• $300 onetime WFH stipend
• Top of the line 14 Macbook Pro
• Travel stipend for team offsites
• 401k Matching
• Wellhub fitness benefit

**We appreciate candidates who are open and honest about what theyre looking for so we can ensure its a fit on both sides.**

Wingspan does not accept agencyprovided resumes from recruitment firms we do not partner with and any unsolicited resumes sent to our jobrelated emails or staff will not result in charges to Wingspan.

At Wingspan we are an equal opportunity employer passionately dedicated to fostering a diverse and inclusive workplace. We wholeheartedly believe that embracing diversity of perspectives and backgrounds is essential to building the best products and providing delightful experiences for our users and team members. We are proud to maintain an environment free from discrimination retaliation and harassment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age ancestry ethnicity marital status pregnancy disability genetic information protected veteran status or any other characteristic protected by law or ordinance. As we strive for excellence we are committed to ensuring fair employment practices and business dealings and rejecting any form of discrimination or retaliation. These protections and commitments extend to all management practices and decisions including recruitment and hiring appraisal systems promotions training and career development programs. Consistent with these obligations Wingspan also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs observances and practices.

If you would like to request an accommodation as part of the application process please contact Ariel Sachtjen at

Join us in our mission to create a company and products we love as we celebrate our diverse workforce and promote an inclusive work environment that drives innovation and success.