Director, Product Management

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What you should know about us:

Fiserv is a global fintech leader with 40000plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company one of Fast Companys Most Innovative Companies and a top scorer on Bloombergs GenderEquality Index we are committed to excellence and purposeful innovation.

At Fiserv youll find a collaborative environment that values partnership and flexibility. Our rare combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. Were helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

About our Business Unit: Core Account Processing Solutions delivers technology products and services for community regional and large financial institutions whether they process inhouse or through an outsourced service center. This group is responsible for product management and development service delivery and client support related to the Fiserv bank platforms Premier Precision Cleartouch DNA and Signature. Each comprehensive suite helps clients improve customer service and streamline backoffice operations by providing missioncritical banking functionality while also serving as a delivery channel for an array of other advanced valueadding Fiserv solutions.

What does a great Director of Product Management Open Banking do

Fiserv is looking for an experienced Director of Product Management Open Banking whose primary responsibility will be to leverage our Communicator Open API ecosystem Banking HubDeveloper Studio Portal & AppMarket understanding to deliver Embedded Finance & Fintech solutions that complement the innovative space between the Fiserv offering and financial institution strategies The Director of Product Management Open Banking engages Financial Institutions Fintechs Merchants Brands and navigates the evolving landscape in emerging and existing businesses and identifies and builds solutions with target partners that support client needs. The Open Banking Director works closely with product technology operations marketing technical writing and sales teams to build a foundational ecosystem of Open API features to support Fiservs longterm growth enabling the gotomarket for an Integrated Banking Marketplace that includes an open API Portal and APP Market banking as a service ecosystem to collaborate with Fintechs financial institutions prospects and key internal stakeholders which will create value for our clients. You will be part of a team working at the intersection of traditional finance and the disruptive world of building new Integrated banking as a service business models facilitating the secure and easy exchange of information between financial institutions and innovative Fintechs software providers and other service providers and is evolving into Gen AIbased selfservice interactive automations. Qualified candidates will be responsible for creating new digital marketplaces strategies for open distribution channels to support businesses and can expect a fun and challenging resultsdriven position where they can both contribute and learn. You will work with the Sales enablement Legal Global Sourcing Product Marketing and Product Development/Operations crossfunctional business units to translate digital marketplace product features into user stories for development the product marketing and sales teams to articulate differentiation and key messages for the marketplace features and products and to act as a thought leader on integrated & open banking in the industry.

The Director of Product Management Open Banking will have the ability to

• Shape the future of Embedded Fintech & Finance Experiences at Fiserv through datadriven market insights analysis definition and communication and help bring a vision to fruition.
• Develop a deep understanding of integrated & open banking business models and competitive landscape by conducting market research and customer discovery clearly defining problem statements and opportunities and defining competitively differentiated feature sets.
• Be a leader in understanding the gotomarket needs for integrated open banking marketplaces creating and managing a goalbased product roadmap and launching products along with Product Strategy Marketing Development Implementations and Customer Success leadership.
• Identify competitive and alternative offerings perform analysis of a potential market opportunity to provide a basis for investment and develop a strategy for winning against the competition.
• Establish innovative Selfservice assistive models that are aligned to business value
• Analyze whether to buy build or partner to complete the solution for the target market
• Monitor and analyze key performance indicators to determine how well the product is performing in the market
• Ensure that all departments are prepared for new product releases and all items are completed to launch the product externally.
• Deliver products information to qualified buyers in support of existing sales efforts.

The above statements are intended only to describe the general nature of the job and should not be construed as an allinclusive list of position responsibilities.

KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Develop an Open API ecosystem that balances Fiservs business needs platform capabilities market trends and insights and partner feedback.
• Identify potential Fintech partner prospects create develop and own key relationships across the Fintech partner ecosystem that furthers growth from initial lead through contract close.
• Manage fintech partnership relationships through a selfservice open API Marketplace journey to ensure the successful launch of integrations.
• Champion the business alignment of the Fintechs and Fiservs Account Processing platforms to facilitate the partner becoming a key part of Fiservs gotomarket plan and metrics
• Partner with the Sales Enablement Product Management Product Marketing Content Development and Legal teams to deepen understanding of target user needs develop a userfocused product and manage day to day items related to Fintech partners.
• Develop account plans negotiate pricing plans monitor and evaluate performance and participate in business reviews internally and with Fintech partners
• Analyze data from a variety of sources to answer product or operational related questions and incorporate the analysis into future decisionmaking processes.
• Work with Sales team to identity key partners for technology and sales distribution channels and product requirements for those partners.
• Serve as the market advocate with the ability to compellingly communicate how the product vision meets fintech partner market needs across the company.

Basic Qualifications for Consideration:

Education:

• Bachelors degree in engineering finance economics or business
• 8 years ofequivalent work experience in a Consulting Fintech or SaaS organization

JobRelated Experience:

• 8 years of experience in Product Management or Open API domain.
• Demonstrated 5 years of product partnership experience with Digital marketplaces.
• Strong communication and presentation skills to interact at all levels of the clients from Clevel to technical and operation levels.
• Solid thought leadership and ability to influence others through collaborative efforts
• Experience in creating release roadmaps that support product strategies
• Shown success in effectively leading products through key stages of the lifecycle
• Strong analytical skills and ability to build consensus
• Strong working knowledge of business financial practices accounting and business case development and ability to run a P&L
• Proven ability to understand complex business and technical concepts and make balanced judgments when faced with tradeoffs
• An ability to quickly establish credibility and rapport with a broad set of constituencies
• Strong results orientation with demonstrated track record of success
• Endeavor to engage at the client level
• Strong communication and presentation skills to interact at all levels of the clients from Clevel to public technical and operation levels
• Ability to excel in dynamic fastpaced environment.

Preferred Qualifications:

• 7 years of experience working in the banking technology & services industry is preferred
• 10 years of Fintech integrations and partnership management experience a plus
• 7 years of experience working with middlewares developer portals & Open APIs.
• Background in developing applications for financial services industry a plus
• Experience with Multiple cloud computing platforms: Microsoft Azure Amazon AWS Docker Kubernetes and related areas. Plus/Preferred: IBM OpenShift Microsoft Azure IoT AWS/Amazon IoT and related solutions.
• Experience with ecommerce marketplace software: Adobe Commerce Cloud Magento AppDirect and related solutions

Travel required: Domestic travel as needed up to at least 20% of the time. Some international travel as needed.

LOCATION

This role is eligible to be performed at Fiserv Locations in Bengaluru (India) Pune (India) or Noida (India)

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender identity national origin disability protected veteran status or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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