Receptionist
Receptionist
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Job Description
Brook Farm Veterinary Center is hiring a Receptionist to join our front desk team.
Why do employees love working for Brook Farm
- We live up to our mission of caring for every animal and every person who cares for them.
- Your work makes a difference to the animalloving community and to individual pet owners on a daily basis
- You learn so much! We are a teaching hospital dedicated to the growth of our employees.
As a Receptionist youll help us build maintain and strengthen relationships with pet owners. Duties will include educating clients about pet care scheduling appointments and collecting payments.
Must be able to work alternating Saturdays (8:30am to 2pm).
The compensation range for this position is $18 to $20/hour commensurate with experience.
A belief in the importance of preventative pet care and quality veterinary medicine is essential. In order to be successful in this role you will need to have an understanding of animal healthcare sales process and dynamics and superb interpersonal skills. You should be able to ask questions educate yourself and share your knowledge with others. Previous experience in a sales role is an advantage.
Because of our hospitals clientcentered nature this role requires your commitment to providing clients with the highest standard of care. Your ability to handle stressful situations in a fastpaced environment with compassion efficiency and flexibility is key to success in this role.
Job Accountabilities
- Follow up on recommended treatment plans and discuss care with pet owners.
- Be knowledgeable about various procedures and discuss quality of care to show value.
- Discuss payment options and process credit applications.
- Recommend and schedule appointments.
- Educate clients about medical insurance for pets discuss cost savings and quotes and process enrollments.
- Handle new accounts and extend a warm welcome to new clients.
- Onboard new clients and schedule their first appointment.
- Convert price shoppers into clients by discussing care demonstrating concern and showcasing value.
- Educate potential clients about our services and differentiating value proposition (DVP).
- Forward book future appointments for clients after their visit.
- Discuss overdue care by educating clients about the importance of regular wellness exams and vaccines and schedule appointments.
- Collect payments and convey value.
- Negotiate prices answer questions and get clients to yes.
- Establish develop and maintain relationships with pet owners.
- Demonstrate care and concern for pet healthcare.
- Identify and act on sales opportunities.
- Provide concierge services to clients to help them feel welcomed.
- Perform other duties as requested.
What are we looking for in a candidate
- Youre an animal lover.
- Youre a people person
- Youre a team player.
- Youre okay with getting dirty.
- Youre handson.
- You have intellectual curiosity when exploring issues.
- You dont shy away from challenges or difficult situations.
- You communicate clearly.
- You learn from your mistakes.
- Youre resourceful.
- Ability to pay close attention to detail maintain accuracy and multitask in a busy environment while maintaining composure and professionalism at all times.
- Ability to problemsolve and work independently.
Our employees receive generous health benefits a veterinary discount and accrued vacation time. Click here to learn more about our core values.
Our Leadership Philosophy
We are committed to creating a diverse inclusive and equitable workplace. We strive to build a culture where employees can be their fullest selves and their individual contributions are valued. We truly want to see all of our team members not only succeed but to elevate themselves. Brook Farm strives to provide an environment that allows for both personal and professional growth by providing the tools and opportunities to thrive. We take pride in the role we provide in pet care and every team member is empowered to try new things and own their decisionmaking.
Our Mission and Vision
We care for every animal and every person who cares for them. We envision a world where every person and animal lives in health and harmony.
Equal Opportunity Statement
Brook Farm Veterinary Center is an equal opportunity employer and does not discriminate on the basis of race age color religion national origin or ancestry sex gender disability veteran status genetic information sexual orientation or gender identity or expression. Brook Farm is fully committed to achieving a diverse workforce and complies with all Federal and New York State laws regulations and executive orders regarding nondiscrimination.
Folx who are queer trans nonbinary Black Indigenous people of color disabled parents are/have been systemimpacted are immigrants and anyone who has experienced systemic oppression and/or are underrepresented in the industry are encouraged to apply.
DrugFree Workplace Statement
Brook Farm Veterinary Center has zero tolerance for illegal drug use. Within the limits of federal state and local laws Brook Farm Veterinary Center reserves the right to examine and test for drugs and alcohol at our discretion. We are a smokefree workplace.
Background Screening
To ensure that individuals selected and retained posses the qualifications required to safely and effectively perform the duties of their position the practice may conduct background screening. This can include reference checks driving record checks criminal record checks and education and credential verification.
Required Experience:
Junior IC
Employment Type
Full-Time
