Local Systems Support Officer

ABOUT US

Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our government is organized in a twotier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a fulltime employee and includes employermatched contributions.
• Employer of Choice Recognized as the highestranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness Employees and their loved ones have access to an employee health care spending account access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for daytoday products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
• Inclusive and Diverse Workforce Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

This position is responsible for effective operation providing technical and user support for the development implementation operation and maintenance of the automated systems and related applications networks and voice/data communications that support the Department; provides staff instruction and training on the use of this technology and participates in technology projects related to systems.

WHAT YOULL BE DOING

Collaborates/works with stakeholders and follows the corporate strategic leadership planning and direction related to this function. (this statement is to be used for positions with governance functions.
Provides system administration support for Department applications and provides technical support for the operation and maintenance of systems in accordance with relevant policies and procedures.
Identifies and specifies integration opportunities and documents process changes/business impact of application upgrades and modifications.
Coordinates and supports staffing relocation and space moves as it relates to relevant systems support.
Identifies and documents issues and consults with key stakeholders to develop options and recommend appropriate solutions; implements selected solutions.
Provides input on technology systems changes and business impact of application implementation and integration.
Assists with the development of data standards identifies issues and assists with/implements resolutions.
Assists with the development of technical training materials and user documentation and provides technology related training.
Develops updates and maintains program policies and procedures relevant documentation as it related to systems support.
Informs management of changing technology environments and advises on its implications; regularly reviews technical literature regarding system methodologies development productivity tools and techniques.
Liaises with internal and external partners related to policies legislation guidelines best practises and funding opportunities.
Ensures that services provided meet Regional customer service and quality assurance standards.
Participates on committees work groups task forces and special projects as assigned.
Manages information in accordance with legislation and corporate standards.

WHAT WERE LOOKING FOR

Successful completion of a Community College Diploma in Computer Sciences or related field or approved equivalent combination of education and experience.
Minimum two (2) years experience with responsibilities for computer systems technical enduser support database and network administration and computer configuration tasks.
Experience in computer systems development processes using relevant databases and programming languages.
Demonstrated knowledge of networking concepts ClientServer application architecture and relational database.
Demonstrated knowledge of relevant PC configurations components communication and functions.
Demonstrated understanding of the role of technology as an enabler to business practices.
Demonstrated knowledge of relevant Standards Acts and Regulations.
Demonstrated ability in the Regions core competencies.
Demonstrated problem solving skills to develop creative solutions to complex technology problems.
Ability to develop small database systems using relevant technology and systems tools.
Ability to make presentations and communicate technical information to diverse groups.
Ability to apply business and user requirements definition skills to front line project and system support.
Ability to apply project implementation and problem resolving skills specific to front line project and system support.
Advanced skills in MS Office Suite including the use of virtual platforms for conducting meetings and/or presentations.