Operations Manager - Front of House

The Company

BEAT THE BOMB is the next generation of immersive group entertainment where customers step into reallife video games. We use an innovative digital interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience teams wearing hazmat suits go through a series of interactive game rooms including a laser maze before facing the Worlds Largest Paint Slime and Foam Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta Washington D.C. Philadelphia and Charlotte. Weve hosted over 300000 players including hundreds of corporate team building outings school groups and nonprofit organizations. Beat The Bomb is one of the highest rated experiences in all 5 markets. We offer a full range of special event services including STEM Camps Kid and Adult Birthday parties Corporate Tournaments and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!

The Charlotte Location

Located on the border of the South End and LoSo neighborhoods of Charlotte this is our Companys 5th location. The 10000 square foot location offers our classic Mission experiences with glasswalled bomb rooms blasting teams with Paint Foam and Slime; 4 immersive arcade lounges (Game Bays); street food and a full selection of beer wine cocktails & signature slushies @ The Bomb Bar; a beer garden with sports viewing; and dedicated private event spaces for large groups.

Essential Duties & Responsibilities:

The Operations Manager will be the true owner of their team working in collaboration with Shift Supervisors on the floor also the General Manager and Assistant General Manager. Operations Managers are essential to the daytoday operations of the business and lead with coaching up junior shift supervisors while focusing on their own development with AORs assigned from the AGM/GM. We are looking for someone who is experienced in working with people has natural leadership skills and a collaborative handson approach with their team. With support from the GM/AGM team they will assist the management team in delivering amazing guest service while supporting all the initiatives of Beat the Bomb. As an Operations Manager you will begin to learn stronger business skills while being assigned an Area of Responsibility. AORs as we like to call them allows the team to take on a fraction of the responsibilities and learn with your team of coaches on how to operate a Beat The Bomb. You will need to be a natural leader and coach have a strong understanding of and passion for the product and be comfortable with the uncertainty and responsibility that comes with working with an earlystage concept. Critical thinking strong communication skills and computer proficiency skills are a requirement for this role.

Customer Service Operations & Marketing:

• Maintain exceptional guestcentered culture which exceeds customer expectations.
• Oversee service quality operational efficiency guest satisfaction standards compliance and financial measurements.
• Assist with maintaining the appearance and safety of the facility.
• Assist with managing and maintaining inventory and ordering of supplies in a timely manner.
• Assist with hiring performance reviews 1 on 1 meetings scheduling conflict resolution and coaching.
• Address operational performance productivity and efficiency gaps and work with your team to implement measures to correct those deficiencies.
• Cultivate relationships with your staff and other businesses in the area to develop a strong culture that invites community relations.
• Critical Thinking Communication Leadership and Computer Proficiency are some soft skills required for this role.
• The desire to work in a fastpaced entrepreneurial environment understands the importance of experimentation and iteration.
• Ability to apply yourself into a selfdirected training outline where you will be trained to work all the hourly positions of Beat the Beat in efforts of supporting your team members on the floor.
• Develop and implement organization through opening/closing checklists nightly walk offs food prep lists recipe adherence waste logs cleaning lists SOPs and while creating the fun of the business.
• Collaborate with marketing and Group Sales to execute holiday events and different programming that will come to life within every location.
• Working with your team of managers in organizing developing and executing the Staffing financial responsibilities and operational execution of a Beat the Bomb

Leading the Team:

• Live and breathe the Core Values of BEAT THE BOMB:
  • Bring Positivity
  • Take Responsibility
  • Build the Future
  • Create the Fun
• Exceptional leadership capabilities with a track record of attracting developing and motivating top talent swiftly adapting to change and leading others through the fastpaced environment of the job
• Coach inspire support and motivate your team to provide a worldclass and serviceminded customer experience
• Oversight of staffing including recruiting hiring training measuring employee performance and helping them grow and reach their goals.

• Responsible for the creation management and coordination of staff schedules
• Responsible for running unit payroll.
• Communicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practices.

Our Ideal Operations Manager:

• You work collectively with your team centered around your areas of responsibility.
• F&B Experience you have worked within the facilities that have food and beverage component (including alcohol)
• You like to get out in the community make connections and build relationships.
• You like to get your hands dirty (were a paintblast facility after all!)
• Proven people leadership with a successful track record in building positive service cultures and high team engagement.
• Tech Savvy the ability to use computers smartphones tablets manage through tech maintenance repairs and fixes; can learn new software quickly and easily
• High level of interpersonal savvy
• Ability to resolve conflict among customers and/or staff professionally.
• Strong communication skills (listening written verbal facilitation) and the ability to interact with all levels of management.
• Approachability trustworthiness honesty and a high level of integrity is required.
• Ability to control a room/large groups including children and their parents: )
• Computer proficiency critical thinking conflict resolution and leadership are strong core competencies for this role.
• Must have a strong sense of urgency with demonstrated ability to work independently and make effective wellthoughtout decisions.

Qualifications:

• Minimum 12 years experience (management experience required)
• Management of a facility that includes an F&B component.
• Knows the importance of driving exemplary reviews.
• Knows the entertainment industry requires nights/weekends work (Saturday is our biggest day and Operation Managers should be on site)
• Strong personality and people skills are a must.
• Experience in sales/customer service required.
• Experience building and working within a team.
• Experience in Microsoft Office products required.
• Experience with GSuite products preferred.
• DC ABRA license and Manager Food health ID is a requirement for this role.
• Bachelors Degree preferred.
• References upon request

What We Offer:

• Competitive Salary and Quarterly Bonus Opportunities
• Paid time off: 10 days in year 1; 15 days in year 2; 20 days in year 4

• 401k plan
• Referral Bonuses
• $500 Annual Learning Stipend for professional development
• Medical dental and vision insurance
• Transit Benefits
• Life Insurance Benefit
• An opportunity to advance or expand your career with company growth
• A chance to be a part of an exciting and fastgrowing start up team
• Friends & family ticket discounts!

Required Experience:

Manager