Service Manager
Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Your leadership role is instrumental in creating great guest experiences for every service visitor. Youll lead a fastpaced team of highly skilled automotive technicians and service advisors in providing expert repairs communication and hospitality for guests of Holiday Automotive.
Holiday Automotive is an awardwinning familyowned company that is known for upbeat employees who embody a culture of exceptional guest outcomes. We believe that genuine engaged ambitious and friendly team members are the engine of our success. Our business thrives on an environment that empowers individuals recognizes performance and encourages a healthy worklife balance. All of this is key to our success and stability but we wouldnt have happy longterm employees without taking care of them with strong income and generous benefits.
Enjoy Benefits Including
Accelerated Paid Time Off(PTO) Schedule
Ample Medical Dental and Vision insurance Options
Locally managed 401(k)Program with Company Contribution
Health Savings Account with Company Contribution
Flex Spending Options
Life and Disability Insurance Options
Accident Critical Illness and Hospital Indemnity Insurance Options
Appealing Employee Discounts on Vehicles Services Parts and Accessories
Ongoing Training and Education
The Professional Respect of a Caring Innovative Leadership Team
Gillie Cookies and Other Fun Treats from TimetoTime
Responsibilities
Generate and Continually Strive to Increase Labor Sales
Set Individual and Total Shop Sales Objectives
Hire and Train Service Advisors
Maintain Daily Sales and Production Records
Review Sales Performance and Evaluate Advisors Regularly
Ensure that Proper Service Sales Processes are Being Used
Train Service Sales Staff to Promote Superior Guest Satisfaction Scores
Train the Team to Tactfully Handle Guest Inconveniences Misunderstandings and Complaints to Promote a LongTerm Guest Relationship
Ensure that Every Service Employee is Courteous to all Guests
Directly Handle Complaints Promptly and with Genuine Concern for the Guest
Maintain a Production Team That can perform all Types of Maintenance and Repair on the Products the Dealership Sells
Ensure that all the Necessary Shop Equipment is in Proper and Safe Working Condition
Review and Respond to Technical Bulletins from the Manufacturer
Create and control budgets for personnel and other expenses normally administered by service management.
Handle and Report any Situation that Jeopardizes the Safety Welfare or Integrity of the Dealership its Employees or Guests
Maintain a High Level of Cleanliness and Security in the Shop Reception Waiting Areas and Parking Lot
Meet with the Fixed Operations Director to Review Service Department Performance Set Performance Objectives and Discuss Departmental Matters
Qualifications
Ability to Lead by Example and Inspire those Around you
High School Diploma or Equivalent
Experience in Automotive Maintenance and Repair Setting
2 Years of Previous Automotive Repair Facility Leadership
Friendly Attitude TeamFocus and an Obsession with Great Guest Service
Strong Organizational Computer and Time Management Skills
Current Drivers License with the Ability to Maintain a Good Driving Record
Required Experience:
Manager
Employment Type
Full-Time
