Cashier/Rental Car Specialist
Cashier/Rental Car Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Pat Lobb Toyota of McKinney is seeking a Cashier/Rental Car Specialist for our Service department. This position will perform the cashier and rental car activities of the dealership through accurate billing and communication with customers and employees. It is responsible for assisting with customer needs relating to the service repair or rental of vehicles while ensuring that each customer is treated as an individual with care and respect. Our service hours are 7am7pm Monday thru Friday and 7am4pm on Saturday with rotating schedules to accommodate these hours.
Responsibilities:
- Greet and assist customers promptly.
- Provide timely friendly and professional customer service.
- Listening to customer inquiries and requests asking questions to identify service needs resolving customer concerns.
- Answer all customer telephone calls promptly courteously and make every effort to satisfy the callers inquiry.
- Collect all payments from customers extended warranty companies and others.
- Obtain customer contact information.
- Review invoice details with customers.
- Assist in closing out all customer repair order and rental tickets.
- Identify recommend and support opportunities for process improvement.
- Update customers service history schedule appointments enter repair order information.
- Follow up resolve and communicate resolution of customer concerns.
- Other duties as assigned.
Requirements:
- Must be authorized to work in the U.S.
- High school diploma or equivalent
- Ability to read and comprehend instructions and information
- Experience using email Internet and Microsoft Office
- Valid instate drivers license
- Previous customer service experience in retail preferred
- Professional appearance
- Excellent communication skills
What We Offer:
- Growth opportunities
- Professional enthusiastic and supportive working environment
- Company benefits include Medical Dental Vision Life Insurance; Supplemental insurance offerings including additional Life Disability Accident Cancer and Critical Illness; and 401(k) with employer matching.
We are an equal opportunity employer and a drugfree workplace.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
